Microsoft KB Archive/931254

Knowledge Base

Error message when you try to start an application in SoftGrid Client: "Error code: xxxxxx-xxxxxx07-000DF004"

Article ID: 931254

Article Last Modified on 5/15/2007

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APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

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SYMPTOMS

When you start an application in Microsoft SoftGrid Client, the operation is unsuccessful. Additionally, you receive one of the following error messages:

The SoftGrid Client could not launch application_name.
Either you are not authorized to use this application or the system could not obtain a license for this application. If the problem persists, please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx07-000DF004

The SoftGrid Client could not launch application_name.
You are not authorized to use this application, possibly because there are no more licenses available. Please report the following error code to your System Administrator
Error code: xxxxxx-xxxxxx07-000DF004

Additionally, the following error message is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

41994 "Authentication denied for address ip_address:port. User not authorized for access to provider."
41998 "The connection has not been authenticated."

CAUSE

This issue may occur if one or more of the following conditions are true:

• The SoftGrid Virtual Application Server cannot locate the .sft file.
• The Softricity File field contains a backslash (\) character instead of a forward slash (/) character.
• The user who is trying to start the application does not have access to the application.
• The user who is trying to start the application does not have access to the Provider Policy.
• The application is disabled.
• Licensing is enabled and is configured under Enforce License Policies in the Provider Policy Provider Pipeline, and the Application License Group for the application is set to none.
• Licensing is enabled and is configured under Enforce License Policies in the Provider Policy Provider Pipeline, and the Application License Group for the application is set to disabled or to expired.
• The Authentication option is disabled and the Enforce Access Permission Settings option is enabled for the Provider Policy Provider Pipeline.

RESOLUTION

To resolve this issue, use one or more of the following methods, as appropriate for your situation.

• If the SoftGrid Virtual Application Server cannot locate the .sft file, follow these steps:
  1. In the SoftGrid Management Console, locate the properties of the application.
  2. On the General tab, review the Softricity File field. Verify that the path and the .sft file name are valid.
• If the Softricity File field contains a backslash character instead of a forward slash character, correct this.
  
  An example of the correct format for the Softricity File field is as follows:

  Softricity/sft_ea70.sft

  An example of an incorrect format is as follows:

  Softricity\sft_ea70.sft

• Verify that the user who is trying to start the application has access to the application. To do this, follow these steps:
  1. In the SoftGrid Management Console, locate the properties of the application.
  2. Click the Access Permissions tab. Verify that the user is a member of an assigned group.
• Verify that the user who is trying to start the application has access to the Provider Policy. To do this, follow these steps:
  1. In the SoftGrid Management Console, locate the properties of the Provider Policy.
  2. Click the Group Assignment tab. Verify that the user is a member of the assigned group.
• Determine whether the application is disabled. To do this, follow these steps:
  1. In the SoftGrid Management Console, locate the properties of the application.
  2. Verify that the Enabled check box is selected.
• If licensing is enabled and is configured under Enforce License Policies in the Provider Policy Provider Pipeline, and if the Application License Group for the application is set to none, follow these steps:
  1. In the SoftGrid Management Console, locate the properties of the application.
  2. Verify that the Application License Group option is configured.

  Alternatively, follow these steps:

  1. In the SoftGrid Management Console, locate the properties of the Provider Policy.
  2. Click the Provider Policy tab, and then click to clear the Licensing check box or set the Licensing option to Audit License Usage Only.
  Important Make sure that you assess the current configuration of other applications before you make these changes. When you modify the Provider Policy, all applications that are associated with the provider are affected.
• If licensing is enabled and is configured under Enforce License Policies in the Provider Policy Provider Pipeline, and if the Application License Group for the application is set to disabled or to expired, follow these steps:
  1. In the SoftGrid Management Console, locate the properties of the application license.
  2. Verify that the Enabled check box is selected.
  3. Verify that the expiration date has not expired (do this if the Expiration Date check box is selected).
  Important Make sure that you assess the current configuration of other applications before you make these changes. When you modify the Provider Policy, all applications that are associated with the provider are affected.
• If the Authentication option is disabled and if the Enforce Access Permission Settings option is enabled for the Provider Policy Provider Pipeline, follow these steps:
  1. In the SoftGrid Management Console, locate the properties of the Provider Policy.
  2. Click the Provider Policy tab. Click to select the Authentication check box, or click to clear the Enforce Access Permission Settings check box.
  Important Make sure that you assess the current configuration of other applications before you make these changes. When you modify the Provider Policy, all applications that are associated with the provider are affected.

Keywords: kbexpertiseinter kbtshoot KB931254

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