Microsoft KB Archive/931185

Knowledge Base

Error message when you try to start the SoftGrid Client "Error code: xxxxxx-xxxxxx2C-80070015"

Article ID: 931185

Article Last Modified on 5/10/2007

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APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

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SYMPTOMS

When you try to start Microsoft SoftGrid, the program does not respond and you receive the following error message:

The SoftGrid Client could not launch {application_name}.
The device is not ready.
Error code: xxxxxx-xxxxxx2C-80070015

When this problem occurs, the following entry is logged in the SoftGrid Client log file (Sftlog.txt):

No information is available at this time.

Additionally, the following entry is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

No information is logged to sft-server.log for this error code.

MORE INFORMATION

This problem occurs if the following conditions are true.

• The path that is specified in the FILENAME attribute of the CODEBASE element of the .OSD file is for a removable device such as a CDROM. Additionally, no media is inserted in the device.

• The path that is specified in the HREF element of the .OSD file is for a removable device such as a CDROM. Additionally, no media is inserted in the device.

Keywords: kbtshoot kbexpertiseinter KB931185

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