Knowledge Base

Error Message when you run a report from the SoftGrid Management Console: "Failed to retrieve report information."

Article ID: 931181

Article Last Modified on 5/7/2007

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When you run a report from the SoftGrid Management Console, you receive the following error message:

Failed to retrieve report information.
Please make sure the SoftGrid Reporting service has access to the SoftGrid Data Store.

This behavior occurs if the following conditions are true:

The SoftGridReporting System Data Source Name (DSN) has been modified.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

931176 How to validate and create the SoftGridReporting System DSN
The SftReporting.udl file has been modified.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

931178 How to validate and create the SftReporting.udl file

Keywords: kbtshoot kbexpertiseinter KB931181