Microsoft KB Archive/931167

Knowledge Base

Error message when you run a report from the SoftGrid Management Console: "The request failed with HTTP status 401" or "The request failed with HTTP status 404"

Article ID: 931167

Article Last Modified on 5/7/2007

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APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

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SYMPTOMS

When you run a report from the SoftGrid Management Console, you receive one of the following error messages:

The request failed with HTTP status 401: Unauthorized
The request failed with HTTP status 404: Not Found.

MORE INFORMATION

This problem may occur if one of the following conditions is true:

• The ASP.NET worker-process account does not have at least read permissions to the .asmx files that reside in the following location:

  %ProgramFiles%\Softricity\SoftGrid Reporting Service

  To assign read permissions to the ASP.NET worker-process account, follow these steps on the SoftGrid Management Web Service server:

  1. Locate the following directory:

     %ProgramFiles%\Softricity\SoftGrid Reporting Service

  2. Right-click each .asmx file, and then click Properties.
  3. Click the Security tab.
  4. Add read permissions to the appropriate ASP.NET worker-process account. (See the ASP.NET worker-process account table later in the "More Information" section.)

• The SoftGridReporting virtual directory does not exist.

For more information about how to resolve this problem, click the following article number to view the article in the Microsoft Knowledge Base:

931810 How to create virtual directories in SoftGrid Management Web Service

ASP.NET worker-process account

Operating system	Role	ASP.NET worker-process account
Windows 2000 Server	Member server	ASP.NET machine account (computer name\ASPNET)
Windows Server 2003	Member server	ASP.NET machine account (computer name\ASPNET)
Windows 2000 Server	Domain controller	Launch IIS process account (domain name\IWAM_computer name)
Windows Server 2003	Domain controller	NETWORK SERVICE

For more information about the ASP.NET worker-process account permissions and about IIS 6.0, click the following article number to view the article in the Microsoft Knowledge Base:

812614 Default permissions and user rights for IIS 6.0

Keywords: kbexpertiseinter kbtshoot KB931167

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