Microsoft KB Archive/931156

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Error message when you try to open an application in SoftGrid: "Error code: xxxxxx-xxxxxx01-00031008"

Article ID: 931156

Article Last Modified on 4/12/2007



APPLIES TO

  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops



SYMPTOMS

When you try to open an application in Microsoft SoftGrid, the operation is unsuccessful. Additionally, you receive the following error message:

The SoftGrid Client could not launch the application you requested.
The command line included a file with an extension that the SoftGrid Client does not recognize. The application cannot be launched. Please check the command you specified and try again.
Error code: xxxxxx-xxxxxx01-00031008

CAUSE

This issue may occur if the following conditions are true:

  • The application name or version ends with a period (.) character.
  • The application name or version does not exist in the cache.


MORE INFORMATION

For example, this issue may occur in the following scenarios:

  • The application name and version in the cache is SoftGrid Example Application 7.0. The application is opened from the command line by using the following command:

    sfttray.exe "SoftGrid Example Application 7."

    However, the following command should be used instead:

    sfttray.exe "SoftGrid Example Application 7.0"

  • The application name and version in the cache is SoftGrid Example Application 7.0. The application is opened from a shortcut in which the target contains the following text:

    "C:\Program Files\Softricity\SoftGrid for Windows Desktops\sfttray.exe" "SoftGrid Example Application 7."

    However, the following text should be used instead:

    "C:\Program Files\Softricity\SoftGrid for Windows Desktops\sfttray.exe" "SoftGrid Example Application 7.0"

If the application name or version ends with a period and exists in the cache, this issue does not occur.

Keywords: kbexpertiseinter kbtshoot KB931156