Article ID: 931151
Article Last Modified on 4/19/2007
APPLIES TO
- Microsoft SoftGrid for Terminal Services
- Microsoft SoftGrid for Windows Desktops
SYMPTOMS
When you try to start Microsoft SoftGrid, the program does not respond and you receive the following error message:
When this problem occurs, the following entry is logged in the SoftGrid Client log file (Sftlog.txt):
Additionally, the following entry is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):
CAUSE
This problem can occur if the following conditions are true:
- The executable file that is specified in the FILENAME attribute of the CODEBASE element of the .OSD file is not an .exe file, a .bat file, or a .cmd file. Use workaround 1.
- The executable file that is specified in the HREF element of the .OSD file is not an .exe file, a .bat file, or a .cmd file. Use workaround 2.
WORKAROUND
To work around this problem, use the appropriate method.
Workaround 1
Modify the .OSD file by using a text editor to correct the executable file name in the FILENAME attribute.
Workaround 2
Modify the .OSD file by using a text editor to correct the executable file name in the in the HREF element.
Keywords: kbexpertiseinter kbtshoot KB931151