Microsoft KB Archive/931127

Knowledge Base

You receive an error message in the WindowsUpdate.log file when you use a utility that calls the CopyToCache method in Windows Update or in Microsoft Update

Article ID: 931127

Article Last Modified on 12/5/2007

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APPLIES TO

• Microsoft Windows Update
• Microsoft Update

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SYMPTOMS

When you use a utility that calls the CopyToCache method in Microsoft Windows Update or in Microsoft Update, you receive an error message that resembles the following in the %windir%\WindowsUpdate.log file:

<Date> <Time> 472 570 COMAPI -------------

<Date> <Time> 952 2dc DnldMgr *********** DnldMgr: Copy update to cache [UpdateId = {1C816140-CF16-45F5-9CB6-F0D7304DF3A4}.102] ***********

<Date> <Time> 952 2dc DnldMgr * Update currently being downloaded.

<Date> <Time> 952 2dc DnldMgr * WARNING: Copy update to cache failed with exit code = 0x80240009

<Date> <Time> 472 5b4 COMAPI WARNING: ISusInternal::CopyUpdateToCache failed, hr=80240009

Notes

• %windir% represents the path of the Windows system folder. Typically, C:\Windows is the path of the Windows system folder.
• The CopyToCache method is part of the Windows Update Agent (WUA) API.

CAUSE

This problem occurs if another update is in progress. You cannot have two concurrent updates.

WORKAROUND

To work around this problem, determine whether the WindowsUpdate.log file contains the "WU_E_OPERATIONINPROGRESS (hr=80240009)" error before you use the utility that calls the CopyToCache method.

Note Currently, there are no WUA API methods that check for concurrent updates.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Keywords: kbexpertiseinter kbtshoot KB931127

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