Microsoft KB Archive/931111

Knowledge Base

Error message when you try to start a SoftGrid application: "Error code: xxxxxx-xxxxxx0A-00008009"

Article ID: 931111

Article Last Modified on 5/14/2007

---

APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

---

SUMMARY

When you try to start a Microsoft SoftGrid application, you receive the following error message:

The SoftGrid Client could not launch application name.
The SoftGrid Client received an invalid response from the Server. Please try again in a few minutes. If the problem persists, please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-00008009

CAUSE

This problem occurs if the HREF attribute of the CODEBASE element in the .osd file contains a space.

RESOLUTION

To resolve this problem, use a text editor to modify the .osd file. Replace the space with %20.

Examples

• If the .sft file that is specified in the .osd file exists in the Softricity SFTs subdirectory of the Content directory, edit the .osd file as follows:
  
  Original

  HREF="rtsp://server name:554/Softricity SFTs/DefaultApp.sft"

  Revised

  HREF="rtsp://server name:554/Softricity%20SFTs/DefaultApp.sft"

• If the .osd file for the application that you try to start contains the ?Customer value and the Anonymous Users Provider Policy name, edit the .osd file as follows:
  
  Original

  HREF="rtsp://server name:554/DefaultApp.sft?Customer=Anonymous Users"

  Revised

  HREF="rtsp://server name:554/DefaultApp.sft?Customer=Anonymous%20Users"

Keywords: kbtshoot kbexpertiseinter KB931111

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.