Article ID: 930983
Article Last Modified on 3/16/2007
APPLIES TO
- Microsoft SoftGrid for Terminal Services
- Microsoft SoftGrid for Windows Desktops
SYMPTOMS
When you try to start the SoftGrid Virtual Application Server service, you receive the following error message:
The SoftGrid Virtual Application Server service does not start. When this problem occurs, the following event is logged in the System log:
CAUSE
This problem occurs if you upgraded the server by using Remote Desktop Connection, and you did not use the /console switch.
RESOLUTION
To resolve this problem, uninstall the SoftGrid Virtual Application Server. Then, re-install the same version of the SoftGrid Virtual Application Server. When you re-install the SoftGrid Virtual Application Server, use the /console switch. For example, use a command that resembles the following command:
%systemroot%\system32\mstsc.exe /v:servername /console
Note The uninstallation process will leave the database, the content directory, and the license file intact. Then, the installation process will detect the database, the content directory, and the license file.
Keywords: kbexpertiseinter kbtshoot KB930983