Article ID: 930958
Article Last Modified on 4/30/2007
APPLIES TO
- Microsoft SoftGrid for Terminal Services
- Microsoft SoftGrid for Windows Desktops
SYMPTOMS
When you try to start SoftGrid Management Console, you receive the following error message:
CAUSE
This problem occurs because Microsoft Management Console (MMC) 3.0 is not installed. SoftGrid Management Console 4.1 requires MMC 3.0.
When you install SoftGrid Management Console 4.1, the installer verifies whether MMC 3.0 is installed. If MMC 3.0 is not installed, the installer installs the English version of MMC 3.0. If the language of the operating system is not English, the MMC 3.0 installation fails silently. However, the SoftGrid Management Console installation finishes successfully.
RESOLUTION
To resolve this problem, obtain the appropriate version of MMC 3.0 from the following Microsoft Download Center Web site:
After you install MMC 3.0, you can start SoftGrid Management Console.
STATUS
This problem is resolved in SoftGrid Virtual Application Server version 4.1.0.56.
Keywords: kbexpertiseinter kbtshoot KB930958