Article ID: 930952
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003 SP1
SYMPTOMS
On a Microsoft Windows Server 2003-based computer that is running Microsoft Internet Information Services (IIS) 6.0, the Inetinfo.exe process may close unexpectedly when a failover occurs in a cluster environment. The following event may be logged in the Application log:
Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1000 Description: Faulting application inetinfo.exe, version 6.0.3790.1830, faulting module unknown, version 0.0.0.0, fault address 0x63ec8952. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 69 6e 65 ure ine 0018: 74 69 6e 66 6f 2e 65 78 tinfo.ex 0020: 65 20 36 2e 30 2e 33 37 e 6.0.37 0028: 39 30 2e 31 38 33 30 20 90.1830 0030: 69 6e 20 75 6e 6b 6e 6f in unkno 0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0 0040: 2e 30 20 61 74 20 6f 66 .0 at of 0048: 66 73 65 74 20 36 33 65 fset 63e 0050: 63 38 39 35 32 c8952
CAUSE
This issue occurs because the Inetinfo.exe process prematurely unloads the Isatq.dll file from the address space. After the Inetinfo.exe process unloads the Isatq.dll file, any reference to the Isatq.dll file in the Inetinfo.exe process causes an access violation.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on the computer.
For more information about how to obtain the latest service pack for Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Isatq.dll | 6.0.3790.2860 | 72,192 | 11-Jan-2007 | 02:08 | x64 |
Windows Server 2003 with Service Pack 1, IA-64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Isatq.dll | 6.0.3790.2860 | 142,848 | 11-Jan-2007 | 02:11 | IA-64 |
Windows Server 2003 with Service Pack 1, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Isatq.dll | 6.0.3790.2860 | 52,736 | 11-Jan-2007 | 17:43 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: terminate exchange event id 1000 isatq.dll cluster IIS inetinfo.exe
Keywords: kbqfe kbexpertisebeginner kbhotfixserver kbwinserv2003sp2fix KB930952
