Microsoft KB Archive/930748

Knowledge Base

Error message when you try to start a SoftGrid-enabled application: "The SoftGrid Client could not launch <application_name>"

Article ID: 930748

Article Last Modified on 3/16/2007

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APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you try to start a SoftGrid-enabled application, you receive the following error message:

The SoftGrid Client could not launch <application_name>.
An unexpected error was encountered. Please report the following error code to your system administrator.
Error code: <xxxxxx-xxxxxx>46-0000001B

Additionally, the following message is logged in the SoftGrid Client log file (sftlog.txt):

The app manager could not create an application from '<path>\<filename>.osd' (rc <xxxxxx>06-0000001B).

CAUSE

This problem occurs if the user who is trying to start the application does not have sufficient permissions to the registry.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, grant the user full permissions to the Suite Reference Count registry subkey and the Users registry subkey.

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:'

   HKEY_LOCAL_MACHINE\SOFTWARE\Softricity\SoftGrid Client\CurrentVersion

3. Right-click Suite Reference Count, and then click Permissions.
4. Click Add, click Everyone, and then click OK.
5. Under Group or user names, click Everyone.
6. Under Permissions, click to select the Full Control check box in the Allow column, and then click OK.
7. Right-click Users, and then click Permissions.
8. Click Add, click Everyone, and then click OK.
9. Under Group or user names, click Everyone.
10. Under Permissions, click to select the Full Control check box in the Allow column, and then click OK.
11. Exit Registry Editor.

Keywords: kbexpertiseinter kbtshoot KB930748

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