Microsoft KB Archive/930682

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The installation fails when you try to install ProClarity Desktop Professional 6.2, ProClarity KPI Designer, ProClarity Business Reporter for Excel, or ProClarity Selector

Article ID: 930682

Article Last Modified on 1/16/2007



APPLIES TO

  • ProClarity Desktop Professional 6.2
  • ProClarity Business Logic Server 6.2



SYMPTOMS

When you try to install one of the following applications, the installation fails:

  • ProClarity Desktop Professional 6.2
  • ProClarity KPI Designer
  • ProClarity Business Reporter for Excel
  • ProClarity Selector

This issue occurs if the following conditions are true:

  • You try to install the application by performing a silent installation.
  • The installation file is not a Microsoft Windows Installer package.


CAUSE

This issue occurs because the silent installation process tries to write a log file to a read-only location. Typically, this issue occurs when you try to perform a silent installation by using an installation file that is in a read-only location. The read-only location may be a CD or a read-only shared folder.

RESOLUTION

Before you perform the silent installation, copy the installation file to a writable location.


Additional query words: install non-MSI failures Web Professional silent failure

Keywords: kbexpertiseinter kbtshoot kbprb KB930682