Microsoft KB Archive/930626

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Article ID: 930626

Article Last Modified on 5/14/2007



APPLIES TO

  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops



SYMPTOMS

When you try to start an application in Microsoft SoftGrid Client, the application does not start. Additionally, you receive the following error message:

The SoftGrid Client could not launch application_name. The executable specified in the OSD file could not be found. Please report the following error code to your System Administrator. Error code: xxxxxx-xxxxxx04-0000041F

CAUSE

This issue may occur if the following conditions are true:

  • The path and the executable file that are specified in the FILENAME attribute of the CODEBASE element of the .osd file do not exist.
  • The application was installed to the C drive. However, the FILENAME attribute is configured to start from the virtualized location.


RESOLUTION

To resolve this issue, use the following methods, as appropriate for your situation.

Method 1: Verify that the path of the executable file and the executable file exist

To do this, follow these steps:

  1. Open the .osd file by using a text editor such as Notepad.
  2. Examine the FILENAME attribute of the SOFTPKG element. Verify that the path of the executable file and the executable file exist and are typed correctly.
  3. Save the .osd file, and then exit the text editor.

Method 2: Upgrade to the latest release version of SoftGrid Client 4.0

If the application was installed to the C drive, and if the FILENAME attribute is configured to start from the virtualized location, the application will not start. This is a known issue which was corrected in the latest release version of SoftGrid Client 4.0. To resolve this issue, upgrade to the latest release version of SoftGrid Client 4.0.

If you cannot upgrade, follow these steps:

  1. Open the .osd file by using a text editor such as Notepad.
  2. Change the path in the FILENAME attribute to the actual path.

    For example, suppose that SoftGrid Example Application 7.0 was installed to the following folder:

    C:\Program Files\Softricity\SoftGrid Example Application

    If "Q:\sft_ea70.v1" was selected as the package root directory, the executable file for SoftGrid Example Application 7.0 is located in the following folder:

    %SFT_MNT%\sft_ea70.v1\VFS\CSIDL_PROGRAM_FILES\Softricity\SoftGrid Example Application\

    The FILENAME attribute is as follows:

    FILENAME="C:\Program Files\Softricity\SoftGrid Example Application\sft_ea.exe

    Change the FILENAME attribute as follows:

    FILENAME="%SFT_MNT%\sft_ea70.v1\VFS\CSIDL_PROGRAM_FILES\Softricity\SoftGrid Example Application\sft_ea.exe


Keywords: kbexpertiseinter kbtshoot KB930626