Article ID: 930564
Article Last Modified on 7/19/2007
APPLIES TO
- Microsoft SoftGrid for Terminal Services
- Microsoft SoftGrid for Windows Desktops
SYMPTOMS
When you connect to the SoftGrid Management Web Service server from the SoftGrid Management Console, the connection is unsuccessful. Additionally, you receive the following error message:
CAUSE
This issue may occur if one or both of the following conditions are true:
- The user is not a member of the SoftGrid Administrator Group.
- A database row was not updated when you upgraded from SoftGrid 3.0.0.329 Beta2 to the original release version.
- The SoftGrid Administrator Group is a Local Group.
RESOLUTION
To resolve this issue, use one of the following methods, as appropriate for your situation.
Method 1: Verify that the user is a member of the SoftGrid Administrator Group
To do this, follow these steps:
- In the SoftGrid Management Console, locate the Connect to SoftGrid System dialog box or the Configure Connection dialog box.
- Verify that the Login Credentials option is set to Use Current Windows Account.
- Verify that the user who is logged on is a member of the SoftGrid Administrator Group.
Method 2: Manually update a database row
To do this, follow these steps:
- Start SQL Server Enterprise Manager.
- Locate the Softricity database.
- Locate the ROLE_ASSIGNMENTS table.
- On the list, click Open Rows, and then click Return all Rows.
- Change the LDAP:// address to
DOMAINNAME\MySoftGridAdminGroupName. - Restart the server on which the Webmanagement service is installed.
Alternatively, use Task Manager to stop the aspnet_ws process.
Important If you use Task Manager to stop the aspnet_ws process, unexpected results may occur.
Method 3: Examine the group that is used for the SoftGrid Administrators Group
Make sure that the group that is being used for the SoftGrid Administrators Group is a Domain Global group and not a Local Group.
Keywords: kbexpertiseinter kbtshoot KB930564
