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= <span id="KB930465"></span>Error message when you try to connect to the SoftGrid Management Web Service server from the SoftGrid Management Console: &quot;Error code: 0000C81B&quot; =<br />
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Article ID: 930465<br />
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Article Last Modified on 5/22/2007<br />
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APPLIES TO<br /><br />
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* Microsoft SoftGrid for Terminal Services<br />
* Microsoft SoftGrid for Windows Desktops<br />
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== SYMPTOMS ==<br />
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When you try to connect to the SoftGrid Management Web Service server from the SoftGrid Management Console, you receive the following error message:<br />
<div class="errormessage"><br />
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Unable to contact the SoftGrid system.<br /><br />
Please make sure that the hostname is correct and the SoftGrid Management Web Service is active.<br /><br />
Error code: 0000C81B<br />
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When this issue occurs, an entry that resembles the following is logged in the SoftGrid Management Console log file (Sftmmc.log):<br />
<div class="errormessage"><br />
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No information is available at this time.<br />
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== CAUSE ==<br />
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This issue may occur if one of the following conditions is true:<br />
* The ASP.NET Web service extension is set to '''Prohibited'''.<br />
* The ASP.NET Web service extension is set to '''Allow'''. However, ASP.NET is not installed under '''Application Server of Windows Components'''.<br />
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== RESOLUTION ==<br />
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To resolve this issue, use one of the following methods, as appropriate for your situation.<br />
=== Method 1: Confirm that the ASP.NET Web service extension is set to Allow ===<br />
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The following steps apply to the SoftGrid Management Web Service being installed on the Microsoft Windows Server 2003 operating system:<br />
# Click '''Start''', point to '''All Programs''', point to '''Administrative Tools''', and then click '''Internet Information Services (IIS) Manager'''.<br />
# Expand ''{server_name}'', and then expand '''Web Service Extensions'''.<br />
# Right-click '''ASP.NET v.''X.X.XXXX''''', and then click '''Allow'''.<br />
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If the ASP.NET Web service extension is not available, or if it already set to '''Allow''', the Microsoft .NET Framework is installed. However, the ASP.NET Web service extension has not been installed to IIS. To install the ASP.NET Web service extension to IIS, follow these steps:<br />
# In Control Panel, double-click '''Add or Remove Programs'''.<br />
# Click '''Add/Remove Windows Components'''.<br />
# Click '''Application Server''', and then click '''Details'''.<br />
# Click to select the '''ASP.NET''' check box, click '''OK''', and then click '''Next'''.<br />
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=== Method 2: If the .NET Framework was installed before IIS ===<br />
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This following steps apply to the SoftGrid Management Web Service being installed on the Microsoft Windows Server 2000 operating system. Follow these steps to register the .NET Framework with IIS:<br />
<ol><br />
<li>At the command prompt, change to the following directory:<br />
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<p>%SystemRoot%\Microsoft.NET\Framework\%VersionNumber%</p><br />
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<li>Type the following command, and then press ENTER:<br />
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<p><span class="kbd userinput"> aspnet_regiis.exe /i</span></p><br />
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</div></li></ol><br />
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=== Method 3: If Windows SharePoint Services is installed on the same Web site as the SoftGrid Management Web Service ===<br />
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When Microsoft Windows SharePoint Services 2.0 is installed, it adds the stsfltr ISAPI filter to the Web site. This causes the SoftGrid Management Console to fail to connect to the SoftGrid Management Web Service. If the ISAPI filter is removed, the SoftGrid Management Console will connect to the SoftGrid Management Web Service. However, you will be unable to connect to the Windows SharePoint Services site. To work around the issue, move the SoftGrid Management Web Service to a new Web site on the same server. For more information about how to move the SoftGrid Management Web Service to a new Web site on the same server, click the following article number to view the article in the Microsoft Knowledge Base:<br />
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[[../931809|931809]] How to create a new Web site for the SoftGrid Management Web Service<br />
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=== Method 4: If the IIS UrlScan tool from the IIS Lockdown Tool is installed on the SoftGrid Management Web Service server and denies the POST verb ===<br />
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Review the effect of allowing the POST verb in your environment before you follow these steps:<br />
<ol><br />
<li>Locate the Urlscan.ini file on the SoftGrid Management Web Service server.</li><br />
<li>Use a text editor to open the Urlscan.ini file.</li><br />
<li>Locate the following section in the Urlscan.ini file:<br />
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<p>[AllowVerbs]</p><br />
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<li>Determine whether the POST verb exists. Then, perform one of the following actions as appropriate for your situation:<br />
<ol style="list-style-type: lower-alpha;"><br />
<li>If the POST verb exists, but it is commented out as in the following example, remove the semicolon:<br />
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<p>;POST</p><br />
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<li>If the POST verb exists, but it is not commented out, do nothing.</li><br />
<li>If the POST verb does not exist, add it.</li></ol><br />
</li><br />
<li>Locate the following section in the URLscan.ini file:<br />
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<p>[DenyVerbs]</p><br />
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<li>Determine whether the POST verb exists. Then, perform one of the following actions as appropriate for your situation:<br />
<ol style="list-style-type: lower-alpha;"><br />
<li>If the POST verb exists, comment it out by adding a semicolon before it as in the following example:<br />
<div class="indent"><br />
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<p>;POST</p><br />
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<li>If the POST verb does not exist, do nothing.</li></ol><br />
</li><br />
<li>Save the changes to the Urlscan.ini file, and then close the file.</li><br />
<li>Stop the World Wide Web Publishing service, and then restart the World Wide Web Publishing service.</li></ol><br />
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Keywords: kbtshoot kbexpertiseinter KB930465<br />
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