Microsoft KB Archive/930206

Knowledge Base

Error message when you run the ActivateGIC.exe program on a computer that has RMS Client 1.0 Service Pack 1 installed: "Group Identity Activation failed. hr = 0x8004cf40"

Article ID: 930206

Article Last Modified on 10/26/2007

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APPLIES TO

• Microsoft Windows Rights Management Services (RMS) for Windows Server 2003 Service Pack 1

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SYMPTOMS

When you run the ActivateGIC.exe program on a computer that has Microsoft Windows Rights Management Services Client 1.0 Service Pack 1 installed, you receive an error message that resembles the following:

Callback status msg = DRM_MSG_ACTIVATE_MACHINE Default callback hr = 0x8004cf40 Group Identity Activation failed. hr = 0x8004cf40

When you run the IRMCheck.exe program or the RMCheckMod.exe program, you receive an error message that says that the Ntdll.dll file is not signed. However, when you run the Sigverif.exe program, you receive a message that the Ntdll.dll file is signed.

CAUSE

This problem occurs if the CatRoot2 folder is corrupted.

RESOLUTION

To resolve this problem, follow these steps:

1. Exit all Microsoft Office programs.
2. Click Start, click Run, type cmd, and then click OK.
3. At the command prompt, type the following commands. Press ENTER after each command.

   net stop cryptsvc
   ren %systemroot%\system32\CatRoot2 oldCatRoot2
   net start cryptsvc

4. Type exit, and then press ENTER to close the Command Prompt window.
5. Wait for about four minutes.
6. Restart any Office program. Then, try to use the Information Rights Management (IRM) feature.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

822798 You cannot install some updates or programs

Keywords: kbtshoot kbexpertiseinter KB930206

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