Article ID: 930203
Article Last Modified on 3/20/2007
APPLIES TO
- Microsoft Works Suite 2006
- Windows Vista Enterprise 64-bit edition
- Windows Vista Home Basic 64-bit edition
- Windows Vista Home Premium 64-bit edition
- Windows Vista Ultimate 64-bit edition
- Windows Vista Business
- Windows Vista Business 64-bit edition
- Windows Vista Enterprise
- Windows Vista Home Basic
- Windows Vista Home Premium
- Windows Vista Starter
- Windows Vista Ultimate
SYMPTOMS
When you open the Office Assistant in Microsoft Word 2002 by using Microsoft Works Suite 2006 on a Windows Vista-based computer, you receive the following error message:
CAUSE
This issue occurs because Word 2002 needs Microsoft Agent to run the Office Assistant. By default, Microsoft Agent is not installed on a Windows Vista-based computer.
RESOLUTION
To resolve this issue, download and then install Microsoft Agent 2.0. To do this, visit the following Microsoft Web site:
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