Microsoft KB Archive/930129

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Article ID: 930129

Article Last Modified on 3/15/2007


  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit edition
  • Windows Vista Enterprise 64-bit edition
  • Windows Vista Ultimate 64-bit edition


In Windows Vista, you configure Windows Fax and Scan to automatically route incoming faxes to a printer. Then, Windows Fax and Scan becomes unresponsive.

This problem occurs when the printer requires input from the user. For example, the printer may require that you input the name of the file that is to be printed.


This problem occurs because the routing process for incoming faxes is automatic. In this process, the printer waits for input from a user. However, if the printer cannot receive this input, the printer is unable to complete the printing job. Then, Windows Fax and Scan becomes unresponsive if the printer does not finish the printing job.


To work around this problem, restart Windows Fax and Scan.


Steps to reproduce the problem

  • Configure Windows Fax and Scan to route the incoming faxes to a printer that requires that the user input the name of the file that is to be printed. To do this, follow these steps:
    1. Click Start[GRAPHIC: the Start button], click All Programs, and then click Windows Fax and Scan.
    2. On the Tools menu, click Fax Settings.
    3. On the General tab, click More options under Send/receive options.
    4. In the More options dialog box, click to select the Print a copy to check box under When a fax is received, and then select a printer that prints to file.

      Note You can select Microsoft Office Document Image Writer or XML Paper Specification (XPS) Document Writer as the printer.
  • Receive a fax in Windows Fax and Scan.

    For more information about how to receive a fax in Windows Fax and Scan, visit the following Web site:

Keywords: kbexpertisebeginner kbtshoot kbprb KB930129