Microsoft KB Archive/930010

Knowledge Base

Windows Desktop Search 3.0 does not return Outlook 2007 e-mail items, and event ID 3036 is logged in the Application log

Article ID: 930010

Article Last Modified on 4/25/2007

---

APPLIES TO

• Microsoft Office Outlook 2007

---

SYMPTOMS

When you use Windows Desktop Search 3.0 together with Microsoft Office Outlook 2007, you experience the following symptoms:

• No e-mail items are returned when you use Windows Desktop Search to search for items.
• On a Microsoft Windows XP-based computer, Outlook may not appear on the All Locations menu in Windows Desktop Search.
• When you open the Indexing Options item in Control Panel, you experience one of the following symptoms:
  • Microsoft Office Outlook does not appear in the Included Locations list in the Indexing Options dialog box.
  • Microsoft Office Outlook appears in the Included Locations list. However, a folder icon appears next to Microsoft Office Outlook instead of the Outlook 2007 icon.
• If you click Modify in the Indexing Options dialog box, you experience one of the following symptoms:
  • Microsoft Office Outlook does not appear in the Indexed Locations dialog box.
  • Microsoft Office Outlook appears in this dialog box. However, if you expand Microsoft Office Outlook, Mailbox - Your Name does not appear.

• If you are running Windows Vista, the following event is logged in the Application log:

  Event Source: Search
  Event Category: Gatherer
  Event ID: 3036
  Date: date
  Time: time
  Type: Warning
  User: N/A
  Computer: ComputerName
  Description: The content source <mapi://[GUID}/> cannot be accessed.
  
  Content Windows Application, SystemIndexCatalog
  
  Details:
  The filtering was stopped because of a user action, such as stopping the crawl
  {0x80040d54}

  If you are running Windows XP, the following event is logged in the Application log:

  Event Source: Windows Search Service
  Event Category: Gatherer
  Event ID: 3036
  Date: date
  Time: time
  Type: Warning
  User: N/A
  Computer: ComputerName
  Description: The content source <mapi://[GUID}/> cannot be accessed.
  
  Content Windows Application, SystemIndexCatalog
  
  Details:
  The specified address was excluded from the index. The site path rules may have to be modified to include this address.
  {0x80040d07}

CAUSE

This issue occurs if the following registry subkey is missing from the computer:

HKEY_CLASSES_ROOT\Outlook.Application

You may experience this issue if you install a Microsoft Office 2003 program after the 2007 Microsoft Office system is installed. For example, you experience this issue in the following scenario:

1. You install the 2007 Office system.
2. You modify the 2007 Office system installation to remove Microsoft Office Word 2007.
3. You install Microsoft Office Word 2003.

RESOLUTION

To resolve this issue, repair the 2007 Office system installation. To do this, follow these steps, as appropriate for the operating system that you are running.

Windows Vista

1. Exit all 2007 Office programs.
2. Click Start, type appwiz.cpl in the Start Search box, and then click appwiz.cpl in the Programs list.
   

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

1. In the Uninstall or change a program list, click Microsoft Office Version 2007, and then click Change.
2. In the Microsoft Office Version 2007 dialog box, click Repair, and then click Continue.

Windows XP

1. Exit all 2007 Office programs.
2. Click Start, click Run, type appwiz.cpl in the Open box, and then click OK.
3. In the Add or Remove Programs dialog box, click Microsoft Office Version 2007, and then click Change.
4. In the Microsoft Office Version 2007 dialog box, click Repair, and then click Continue.

Additional query words: OL2007 Outlook2007

Keywords: kbaddin kbexpertisebeginner kbtshoot kbprb KB930010

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.