Article ID: 929915
Article Last Modified on 2/22/2007
APPLIES TO
- Microsoft Windows XP Tablet PC Edition
SYMPTOMS
When you shut down or restart a computer that is running Microsoft Windows XP Tablet PC Edition 2005 and that has a Bluetooth audio device connected, you may receive an error message that resembles the following:
CAUSE
In Windows XP Tablet PC Edition 2005, the Tabtip.exe process is synchronized with the Sapisvr 5 process (Sapisvr.exe). Information is saved when the processes end. However, when the Bluetooth audio device is connected, the busy condition for the device prevents the Tabtip.exe process from correctly synchronizing with the Sapisvr 5 process and from saving information. Therefore, the Tabtip.exe process stops responding.
RESOLUTION
Contact the manufacturer of the Bluetooth audio device to find out if an updated driver is available that resolves this problem. For information about how to contact the manufacturer of your hardware, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
WORKAROUND
To avoid this problem, disconnect the Bluetooth audio device before you shut down or restart the computer. If the problem has already occurred, click End now when you receive the error message.
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