Microsoft KB Archive/929904

Knowledge Base

Error message when you try to send an e-mail message that contains attachments in Microsoft Dynamics CRM 3.0: "The Server was unable to process the request" or "External component has thrown an exception"

Article ID: 929904

Article Last Modified on 7/17/2007

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APPLIES TO

• Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is unavailable for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

When you try to send an e-mail message that contains attachments in Microsoft Dynamics CRM 3.0, you receive one of the following error messages.

Error message 1

The Server was unable to process the request.

Error message 2

System.Runtime.InteropServices.SEHException: External component has thrown an exception.

Additionally, if platform tracing is enabled, the following message is logged in the platform trace file:

>SOAP Request failed:
>Url:http://myserver:5555/MSCRMServices/Email.asmx
>MethodName:Send
>Response:
><?xml version="1.0" encoding="utf-8"?>
><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/%22 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance%22 xmlns:xsd="http://www.w3.org/2001/XMLSchema%22>
> <soap:Body>
> <soap:Fault>
> <faultcode>soap:Server</faultcode>
> <faultstring>System.Web.Services.Protocols.SoapException: The Server was unable to process the request.. ---> System.Runtime.InteropServices.SEHException: External component has thrown an exception..
> at Microsoft.Crm.NativeInteropProxy.CRMInteropEmailClass.Send(CUserAuth& Caller, String EmailId, Int32 IssueSend, String sessionToken, String TrackingToken)
> at Microsoft.Crm.ObjectModel.EmailService.Send(Guid emailId, Boolean issueSend, String trackingToken)
> at Microsoft.Crm.WebServices.EmailWebService.Send(Guid emailId, Boolean issueSend, String trackingToken)
> --- End of the internal Stack ---</faultstring>
> <detail />
> </soap:Fault>
> </soap:Body>
></soap:Envelope>

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbsemail kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB929904

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