Microsoft KB Archive/929780

Knowledge Base

The Zune software no longer detects the Zune device after you update the Zune software

Article ID: 929780

Article Last Modified on 4/25/2007

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APPLIES TO

• Zune Digital Media Player
• Zune software

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SYMPTOMS

After you update the Zune software to the current version, the Zune software may no longer detect the Zune device.

CAUSE

This behavior occurs if the device driver from software version 1.0 is still installed on the computer.

THINGS TO TRY

1. Remove the old device driver, and then reinstall the new device driver. To do this, follow these steps:
   1. Connect the Zune device to the computer.
   2. Click Start, click Run, type devmgmt.msc, and then click OK.
   3. Under Portable Devices, locate Zune.
   4. Right-click Zune, click Uninstall, and then click OK.
   5. Right-click the root of the device tree, and then click Scan for hardware changes.
   6. In the Found New Hardware wizard, click Install the software automatically (Recommended), and then click Next.
   7. After the driver installation is complete, click Finish.

MORE INFORMATION

To determine the version of the device driver that is installed on the computer, follow these steps:

1. Connect the Zune device to the computer.
2. Click Start, click Run, type devmgmt.msc, and then click OK.
3. Under Portable Devices, locate Zune.
4. Right-click Zune, and then click Properties.
5. Click the Driver tab.
6. The version of the device driver appears on the Driver Version line.

The current device driver is:

Driver Date: 12/1/2006
Driver Version: 1.2.0.0

Keywords: kbzunesoftware kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB929780

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