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= <span id="KB929360"></span>You cannot create a new document or check out an existing document in a Windows SharePoint Services 3.0 document library when you have multiple versions of Office installed =<br />
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Article ID: 929360<br />
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Article Last Modified on 11/9/2007<br />
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APPLIES TO<br /><br />
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* Microsoft Windows SharePoint Services 3.0<br />
* Microsoft Office SharePoint Server 2007<br />
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== SYMPTOMS ==<br />
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You connect to a document library in a Microsoft Office SharePoint Server 2007 site or in a Microsoft Windows SharePoint Services 3.0 site by using Windows Internet Explorer 7 or Microsoft Internet Explorer 6. However, when you try to open a Microsoft Office document, Internet Explorer crashes (stops responding). Additionally, when you click '''New Document''', the button does not work. You cannot create a new document. This problem occurs if the following conditions are true, in the order in which they are presented:<br />
* You install a Microsoft Office 2003 product on the computer.<br />
* You install one or more 2007 Office system programs on the computer.<br />
* You repair or update the installation of an Office 2003 product.<br />
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== CAUSE ==<br />
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This problem occurs because the older version of the <code>FileName</code>.dll file becomes the registered version. When the Owssupp.dll file is used, it tries to use functionality that is not available. This condition causes Internet Explorer to crash (stop responding).<br />
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== RESOLUTION ==<br />
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To resolve this problem, install hotfix 938888. For more information about hotfix 938888, click the following article number to view the article in the Microsoft Knowledge Base:<br />
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[[../938888|938888]] Description of the 2007 Office hotfix package: June 17, 2007<br />
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== WORKAROUND ==<br />
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To work around this problem, repair the 2007 Office system. To do this, follow these steps:<br />
# Click '''Start''', point to '''Control Panel''', and then click '''Add or Remove Programs'''.<br />
# In the '''Add or Remove Programs''' dialog box, select '''Microsoft Office <code>version</code> 2007''', and then click '''Change'''.<br /><br />
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'''Note''' In this case, <code>version</code> indicates the installed version of the 2007 Office system.<br />
# In the '''Microsoft Office <code>version</code> 2007''' dialog box, click '''Repair''', and then click '''Continue'''.<br />
# Click '''Close''' when the repair process is complete.<br />
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== MORE INFORMATION ==<br />
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The controls that enable features, such as the '''Edit Document''' feature on a Windows SharePoint Services document library, are shipped together with 2007 Office systems and Office 2003. These controls must be installed to access most of the integration features in Office.<br /><br />
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These controls are listed as '''Windows SharePoint Services Support''' under '''Office Tools''' when you use one of the following methods:<br />
* You perform a custom installation of a 2007 Office system or of an Office 2003 system.<br />
* You add or remove Office programs or features by using Add or Remove Programs in Control Panel.<br />
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Additional query words: WSSv3<br />
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Keywords: kbtshoot kbprb kbexpertiseinter KB929360<br />
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