Microsoft KB Archive/929306

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Article ID: 929306

Article Last Modified on 4/4/2007



APPLIES TO

  • Microsoft Dynamics CRM 3.0



The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

When you run the Competitor Win Loss report in Microsoft Dynamics CRM 3.0, the report contains incorrect data in the No. Open Opportunities Against Competitor field and in the No. Closed Opportunities Against Competitor field. The report lists some competitors that should not appear in the report.

RESOLUTION

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

File name File version File size Date Time Platform
Account distribution detail.rdl Not applicable 109,237 06-Dec-2006 08:16 Not applicable
Account distribution.rdl Not applicable 64,930 07-Dec-2006 00:16 Not applicable
Account summary sub-report.rdl Not applicable 90,874 07-Dec-2006 00:16 Not applicable
Competitor win loss details.rdl Not applicable 80,355 07-Dec-2006 00:16 Not applicable
Competitor win loss.rdl Not applicable 50,356 07-Dec-2006 00:16 Not applicable
Crmmsg.dll 1.2.3297.123 16,088 26-May-2006 10:18 x86
Crmnativeinteropproxy.dll 3.0.5300.1516 3,409,728 06-Dec-2006 12:33 x86
Crmobjectmodel.dll 3.0.5300.1516 6,751,536 07-Dec-2006 04:32 x86
Invoice status detail.rdl Not applicable 63,644 07-Dec-2006 00:16 Not applicable
Invoice status.rdl Not applicable 31,996 31-Oct-2006 00:16 Not applicable
Lead source effectiveness.rdl Not applicable 105,536 07-Dec-2006 00:16 Not applicable
Microsoft.crm.application.components.platform.dll 3.0.5300.1516 367,480 07-Dec-2006 04:15 x86
Microsoft.crm.objectmodel.dll 3.0.5300.1516 318,280 07-Dec-2006 04:21 x86
Microsoft.crm.platform.server.dll 3.0.5300.1516 244,560 07-Dec-2006 04:18 x86
Microsoft.crm.scheduling.dll 3.0.5300.1516 305,992 07-Dec-2006 04:20 x86
Microsoft.crm.webservices.dll 3.0.5300.1516 453,448 07-Dec-2006 04:16 x86
Mscrmcustom.dll 3.0.5300.1331 172,336 02-Nov-2006 18:22 x86
Msvcr71.dll 7.10.3052.4 355,032 26-May-2006 10:18 x86
Neglected cases detail.rdl Not applicable 108,472 07-Dec-2006 00:16 Not applicable
Neglected leads detail.rdl Not applicable 70,634 07-Dec-2006 00:16 Not applicable
Neglected leads.rdl Not applicable 42,260 07-Dec-2006 00:16 Not applicable
Pkgutil.cmd Not applicable 113 24-Aug-2006 12:09 Not applicable
Pkgutil.exe 1.2.3297.101 88,792 26-May-2006 10:18 x86
Sales pipeline detail.rdl Not applicable 92,003 07-Dec-2006 00:16 Not applicable
Sales pipeline.rdl Not applicable 108,506 07-Dec-2006 00:16 Not applicable
Service activity volume detail.rdl Not applicable 100,123 07-Dec-2006 00:16 Not applicable
Service activity volume.rdl Not applicable 65,806 07-Dec-2006 00:16 Not applicable
Top knowledge base articles detail.rdl Not applicable 90,349 07-Dec-2006 00:16 Not applicable
Top knowledge base articles.rdl Not applicable 59,488 08-Nov-2006 00:41 Not applicable
Microsoft.crm.objectmodel.dll 3.0.5300.1 318,216 17-Nov-2005 04:39 x86
Microsoft.crm.platform.server.dll 3.0.5300.1 244,488 17-Nov-2005 04:39 x86
Microsoft.crm.scheduling.dll 3.0.5300.1 305,928 17-Nov-2005 04:39 x86
Crmdbhotfix.dll 3.0.5300.1331 103,728 02-Nov-2006 18:21 x86
Crmhotfix.cdf Not applicable 14,139 08-Dec-2006 11:17 Not applicable
Kb911321_client.dll 3.0.5300.1516 58,168 07-Dec-2006 04:31 x86
Kb911322_client.dll 3.0.5300.1516 56,120 07-Dec-2006 04:31 x86
Kb913954_client.dll 3.0.5300.1516 93,496 07-Dec-2006 04:32 x86
Kb914644_client.dll 3.0.5300.1516 86,840 07-Dec-2006 04:32 x86
Kb914799_client.dll 3.0.5300.1516 59,704 07-Dec-2006 04:31 x86
Kb915024_client.dll 3.0.5300.1516 73,016 07-Dec-2006 04:31 x86
Kb915722_client.dll 3.0.5300.1516 103,736 07-Dec-2006 04:32 x86
Kb915799_client.dll 3.0.5300.1516 61,240 07-Dec-2006 04:31 x86
Kb916629_client.dll 3.0.5300.1516 72,504 07-Dec-2006 04:31 x86
Kb917098_client.dll 3.0.5300.1516 89,912 06-Dec-2006 12:32 x86
Kb917109_client.dll 3.0.5300.1516 58,680 07-Dec-2006 04:31 x86
Kb917536_client.dll 3.0.5300.1516 81,208 07-Dec-2006 04:32 x86
Kb919008_client.dll 3.0.5300.1516 87,864 07-Dec-2006 04:32 x86
Kb919429_client.dll 3.0.5300.1516 60,216 07-Dec-2006 04:31 x86
Kb922807_client.dll 3.0.5300.1516 62,776 06-Dec-2006 12:31 x86
Kb923057_client.dll 3.0.5300.1516 75,576 07-Dec-2006 04:31 x86
Kb923074_client.dll 3.0.5300.1516 59,704 07-Dec-2006 04:31 x86
Kb924105_client.dll 3.0.5300.1516 88,376 07-Dec-2006 04:32 x86
Kb924371_client.dll 3.0.5300.1516 89,400 07-Dec-2006 04:32 x86
Kb925163_client.dll 3.0.5300.1516 66,360 07-Dec-2006 04:31 x86
Kb925473_client.dll 3.0.5300.1516 66,872 07-Dec-2006 04:31 x86
Mscrmcustom.dll 3.0.5300.1331 172,336 02-Nov-2006 18:22 x86

Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook

File name File version File size Date Time Platform
Crmaddin.dll 3.0.5300.1516 1,180,456 06-Dec-2006 12:33 x86
Crmmsg.dll 1.2.3297.123 16,088 26-May-2006 10:18 x86
Crmnativeinteropproxy.dll 3.0.5300.1516 3,409,728 07-Dec-2006 04:33 x86
Crmobjectmodel.dll 3.0.5300.1516 6,751,536 07-Dec-2006 04:32 x86
Microsoft.crm.application.components.platform.dll 3.0.5300.1516 408,440 07-Dec-2006 04:15 x86
Microsoft.crm.objectmodel.dll 3.0.5300.1516 318,280 07-Dec-2006 04:21 x86
Microsoft.crm.platform.server.dll 3.0.5300.1516 244,560 07-Dec-2006 04:18 x86
Mscrmcustom.dll 3.0.5300.1331 172,336 02-Nov-2006 18:22 x86
Msvcr71.dll 7.10.3052.4 355,032 26-May-2006 10:18 x86
Pkgutil.cmd Not applicable 113 24-Aug-2006 12:09 Not applicable
Pkgutil.exe 1.2.3297.101 88,792 26-May-2006 10:18 x86
Syncqueue.dll 3.0.5300.1516 393,512 07-Dec-2006 04:32 x86
Microsoft.crm.objectmodel.dll 3.0.5300.1 318,232 17-Nov-2005 04:42 x86
Microsoft.crm.platform.server.dll 3.0.5300.1 244,504 17-Nov-2005 04:42 x86
Crmhotfix.cdf Not applicable 3,723 08-Dec-2006 11:16 Not applicable
Mscrmcustom.dll 3.0.5300.1331 172,336 02-Nov-2006 18:22 x86

Installation information

This hotfix contains a self-extracting package file. After you extract the contents of the package file, follow these steps to install the updated reports on the Microsoft Dynamics CRM Web client:

  1. Copy the .rdl report files to the root directory on drive C.
  2. Click Workplace, and then click Reports.
  3. Update the Competitor Win Loss report. To do this, follow these steps:
    1. In the Category list, click All Reports.
    2. In the Entity list, click Competitors.
    3. Click the Competitor Win Loss report, click More Actions, and then click Edit Report.
    4. In the Report Type pane, click File, and then click Browse.
    5. Click the Competitor Win Loss.rdl report file that you copied in step 1, and then click Save and Close.
  4. Update the Competitor Win Loss Detail report. To do this, follow these steps:
    1. In the Category list, click Hidden Reports.
    2. In the Entity list, click Competitors.
    3. Click the Competitor Win Loss Detail report, click More Actions, and then click Edit Report.
    4. In the Report Type pane, click File, and then click Browse.
    5. Click the Competitor Win Loss Details.rdl report file that you copied in step 1, and then click Save and Close.

    Note To revert to the original report file, repeat steps 3 and 4. But, in steps 3e and 4e, select the original .rdl file. By default, the original .rdl file is in the following directory:

    C:\Program Files\Microsoft CRM\Reports\MSCRM

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix, follow the steps in the "Installation information" section to reinstall the original reports.

MORE INFORMATION

Steps to reproduce the problem

  1. Create an opportunity.
  2. Associate the opportunity with the following competitors:
    • Competitor 1
    • Competitor 2
    • Competitor 3
  3. Close the opportunity by using the following settings:
    • Status: Lost
    • Competitor: Competitor 3
  4. Run the Competitor Win Loss report.

The report incorrectly lists the following competitors:

  • Competitor 1
  • Competitor 2

The No. Closed Opportunities Against Competitor field contains a nonzero value for Competitor 1 and for Competitor 2. The No. Open Opportunities Against Competitor field contains a value of 0 (zero) for Competitor 1 and for Competitor 2. However, you expect the report to list only Competitor 3.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


887283 Microsoft Business Solutions CRM software hotfix and update package naming standards


Keywords: kbmbsreports kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB929306