The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.

Knowledge Base

FIX: Error message in BizTalk Server 2004: "The message was not found in the Message Box or the Tracking databases"

Article ID: 929238

Article Last Modified on 11/15/2007

APPLIES TO

Microsoft BizTalk Server 2004 Standard Edition
Microsoft BizTalk Server 2004 Partner Edition
Microsoft BizTalk Server 2004 Enterprise Edition
Microsoft BizTalk Server 2004 Developer Edition

SYMPTOMS

When you configure the Health and Activity Tracking (HAT) tool to save all tracked messages for an orchestration in Microsoft BizTalk Server 2004, you may receive an error message that resembles the following:

The message was not found in the Message Box or the Tracking databases. This may be caused by one of the following conditions: (1) message tracking is not enabled; (2) the message(s) is no longer referenced by a running or suspended service instance; (3) the Message Box tracking tables have been automatically purged; or (4) the SQL Server agent is not running on the Message Box servers.

CAUSE

The HAT tool passes the incorrect GUID for the orchestration to the bts_InsertStaticTrackingInfo stored procedure. Therefore, the tracking options that are selected in the HAT tool are applied to the wrong orchestration.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

You must have Microsoft BizTalk Server 2004 Service Pack 2 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time
Microsoft.biztalk.brmacontrols.dll	3.0.7411.0	1,616,696	10-Dec-2006	04:38

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kberrmsg kbbug kbfix kbqfe kbpubtypekc kbbtshat kbhotfixserver kbbts KB929238

Microsoft KB Archive/929238

Contents