Microsoft KB Archive/929198

Knowledge Base

Error message when you try to copy files from your Zune device: "Zune software cannot copy a file from the Zune device to your library"

Article ID: 929198

Article Last Modified on 4/25/2007

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APPLIES TO

• Zune Digital Media Player
• Zune software

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SYMPTOMS

When you add content on the Zune device in the Zune software to the Sync list, and then click Copy from Device, an error icon (red circle with an x) appears to the left of the file name. When you click the error icon, you receive the following error message:

Zune software cannot copy a file from the Zune device to your library.

CAUSE

You do not have permission to copy the file from your Zune device to a computer. This issue may occur if you try to copy the music or the videos that came preloaded on your Zune device to a computer.

THINGS TO TRY

1. You cannot copy the preloaded music or video files from the device. However, you can copy your personal files from the device or the preloaded pictures.

MORE INFORMATION

For more information about the preloaded content, visit the following Zune Web site:

http://www.zune.net/meetzune/preload.htm

Keywords: kbzunehardware kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB929198

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