Article ID: 929161
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
SYMPTOMS
Consider the following scenario:
- On a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based computer, an external device is connected to a host bus adapter (HBA).
- This device is suddenly disconnected while it is still busy.
In this scenario, you receive a Stop error message that may resemble the following:
Note The specifics of this Stop error message vary.
CAUSE
This problem occurs because the Disk.sys driver incorrectly releases resources for the disconnected device.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Disk.sys | 5.2.3790.2862 | 39,936 | 16-Jan-2007 | 10:54 | x86 |
Windows Server 2003 with Service Pack 2, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Disk.sys | 5.2.3790.4006 | 39,936 | 16-Jan-2007 | 13:59 | x86 |
Windows Server 2003 with Service Pack 1, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Disk.sys | 5.2.3790.2862 | 110,080 | 16-Jan-2007 | 11:36 | IA-64 |
Windows Server 2003 with Service Pack 2, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Disk.sys | 5.2.3790.4006 | 110,080 | 16-Jan-2007 | 11:39 | IA-64 |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Disk.sys | 5.2.3790.2862 | 63,488 | 16-Jan-2007 | 11:33 | x64 |
Windows Server 2003 with Service Pack 2, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Disk.sys | 5.2.3790.4006 | 110,080 | 16-Jan-2007 | 11:39 | IA-64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix KB929161
