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= <span id="KB929148"></span>A default value is not populated in a picklist field when you create a follow-up activity in Microsoft Dynamics CRM 3.0 =<br />
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Article ID: 929148<br />
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Article Last Modified on 2/2/2007<br />
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APPLIES TO<br /><br />
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* Microsoft Dynamics CRM 3.0<br />
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<div class="notice_section"><br />
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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.<br />
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== SYMPTOMS ==<br />
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Consider the following scenario. In Microsoft Dynamics CRM 3.0, you add a custom picklist field to an entity, such as the Phone Call entity. You set a default value for this field. Then, you use Form Assistant to create a follow-up activity for an entity record. The follow-up activity type is the entity to which you added the custom picklist field. For example, you create a follow-up Phone Call activity for a Contact record. In this scenario, the default value is not populated in the picklist field in the follow-up activity that you created as expected. For example, the picklist field in the Phone Call activity for the Contact record is empty.<br /><br />
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This problem occurs if you use one of the following activity types to create a follow-up activity for an entity record:<br />
* Task<br />
* Fax<br />
* Phone Call<br />
* E-mail<br />
* Letter<br />
* Appointment<br />
* Service Activity<br />
* Campaign Response<br />
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'''Note''' This problem occurs for all picklist fields except for the '''Priority''' picklist field.<br />
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== RESOLUTION ==<br />
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A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM service pack that contains this hotfix.<br /><br />
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To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:<br />
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http://support.microsoft.com/contactus/?ws=support<br />
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'''Note''' In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.<br />
=== File information ===<br />
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The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the '''Time Zone''' tab in the Date and Time item in Control Panel.<br />
==== The Microsoft Dynamics CRM 3.0 server ====<br />
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{|<br />
! File name<br />
! File version<br />
! File size<br />
! Date<br />
! Time<br />
! Platform<br />
|-<br />
| Category_followup.htc<br />
| Not Applicable<br />
| 6,967<br />
| 14-Dec-2006<br />
| 00:18<br />
| Not Applicable<br />
|-<br />
| Crmmsg.dll<br />
| 1.2.3297.123<br />
| 16,088<br />
| 08-Dec-2006<br />
| 22:07<br />
| x86<br />
|-<br />
| Mscrmcustom.dll<br />
| 3.0.5300.1331<br />
| 172,336<br />
| 08-Dec-2006<br />
| 22:07<br />
| x86<br />
|-<br />
| Select.htc<br />
| Not Applicable<br />
| 14,680<br />
| 14-Dec-2006<br />
| 00:18<br />
| Not Applicable<br />
|-<br />
| Table.dtm.htc<br />
| Not Applicable<br />
| 13,288<br />
| 14-Dec-2006<br />
| 00:18<br />
| Not Applicable<br />
|-<br />
| Crmhotfix.cdf<br />
| Not Applicable<br />
| 1,431<br />
| 20-Dec-2006<br />
| 22:42<br />
| Not Applicable<br />
|-<br />
| Mscrmcustom.dll<br />
| 3.0.5300.1331<br />
| 172,336<br />
| 08-Dec-2006<br />
| 22:07<br />
| x86<br />
|}<br />
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==== The Microsoft Dynamics CRM laptop client for Microsoft Office Outlook ====<br />
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{|<br />
! File name<br />
! File version<br />
! File size<br />
! Date<br />
! Time<br />
! Platform<br />
|-<br />
| Category_followup.htc<br />
| Not Applicable<br />
| 6,967<br />
| 14-Dec-2006<br />
| 00:18<br />
| Not Applicable<br />
|-<br />
| Crmmsg.dll<br />
| 1.2.3297.123<br />
| 16,088<br />
| 08-Dec-2006<br />
| 22:07<br />
| x86<br />
|-<br />
| Mscrmcustom.dll<br />
| 3.0.5300.1331<br />
| 172,336<br />
| 08-Dec-2006<br />
| 22:07<br />
| x86<br />
|-<br />
| Select.htc<br />
| Not Applicable<br />
| 14,680<br />
| 14-Dec-2006<br />
| 00:18<br />
| Not Applicable<br />
|-<br />
| Table.dtm.htc<br />
| Not Applicable<br />
| 13,288<br />
| 14-Dec-2006<br />
| 00:18<br />
| Not Applicable<br />
|-<br />
| Crmhotfix.cdf<br />
| Not Applicable<br />
| 1,431<br />
| 20-Dec-2006<br />
| 22:42<br />
| Not Applicable<br />
|-<br />
| Mscrmcustom.dll<br />
| 3.0.5300.1331<br />
| 172,336<br />
| 08-Dec-2006<br />
| 22:07<br />
| x86<br />
|}<br />
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=== Installation information ===<br />
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Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software and the Microsoft Dynamics CRM laptop client for Outlook software.<br /><br />
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After you install this hotfix, delete the temporary files in Windows Internet Explorer. To do this, follow these steps:<br />
# Start Internet Explorer.<br />
# Click '''Tools''', and then click '''Internet Options'''.<br />
# Use one of the following methods, depending on the version of Internet Explorer that you are using:<br />
#* In Windows Internet Explorer 7, click '''Delete''' in the '''Browsing history''' area, and then click '''Delete files''' in the '''Temporary Internet Files''' area. Then, click '''Yes'''.<br />
#* In Microsoft Internet Explorer 6, click '''Delete Files''' in the '''Temporary Internet files''' area, and then click '''OK'''.<br />
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=== Prerequisites ===<br />
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You must have the Microsoft Dynamics CRM 3.0 server installed to apply this hotfix.<br />
=== Restart requirement ===<br />
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If you are prompted, restart the computer after you install the hotfix.<br />
=== Removal information ===<br />
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To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use '''Add or Remove Programs''' in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.<br /><br />
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The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB929148$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:<br />
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[[../832475|832475]] Description of the new features in the package installer for Windows software updates<br />
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== MORE INFORMATION ==<br />
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If you use a value other than the default value in the picklist field, the problem that is described in the &quot;Symptoms&quot; section does not occur.<br /><br />
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For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:<br />
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[[../824684|824684]] Description of the standard terminology that is used to describe Microsoft software updates<br />
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[[../887283|887283]] Microsoft Business Solutions CRM software hotfix and update package naming standards<br />
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Keywords: kbmbscustomization kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB929148<br />
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