Article ID: 929134
Article Last Modified on 11/4/2007
APPLIES TO
- Microsoft Windows XP Service Pack 2, when used with:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows Server 2003 Service Pack 1, when used with:
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
SYMPTOMS
In Microsoft Windows XP with Service Pack 2 and in Microsoft Windows Server 2003 with Service Pack 1, a print queue's Properties dialog box may take 40 to 60 seconds to open. This problem occurs after you modify the queue's per-user settings.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must have Windows Server 2003 service pack 1 installed to apply this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Spoolss.dll | 5.2.3790.2834 | 86,528 | 01-Dec-2006 | 05:48 | x86 |
| Win32spl.dll | 5.2.3790.2834 | 120,832 | 01-Dec-2006 | 05:47 | x86 |
Windows XP
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must have Windows XP service pack 1 installed to apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Spoolss.dll | 5.1.2600.3043 | 75,264 | 29-Nov-2006 | 15:11 |
| Win32spl.dll | 5.1.2600.3043 | 102,400 | 29-Nov-2006 | 15:11 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows Server 2003 Service Pack 2.
Keywords: kbwinserv2003sp2fix kbhotfixserver kbqfe kbpubtypekc KB929134
