Microsoft KB Archive/929012

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Knowledge Base


After you upgrade Outlook 2003 to Outlook 2007, Outlook 2007 crashes when you start the program

Article ID: 929012

Article Last Modified on 5/24/2007



APPLIES TO

  • Microsoft Office Outlook 2007



Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry


SYMPTOMS

Consider the following scenario. You upgrade Microsoft Office Outlook 2003 to Microsoft Office Outlook 2007. Then, you try to start Outlook 2007. In this scenario, Outlook 2007 crashes.


CAUSE

This issue occurs when the value of the PONT_STRING registry entry is incorrect.

WORKAROUND

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To work around this issue, follow these steps:

  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. In Registry Editor, locate and then click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\General

  3. In the right pane, right-click the Security Zone registry entry, and then click Delete.
  4. Repeat step 3 for the following registry entries:
    • PONT_STRING
    • BodyEditor
    • WarnDelete
  5. Exit Registry Editor.



Additional query words: Configuring Outlook Migrating Account Settings PONT_STRING

Keywords: kbexpertiseinter kbtshoot kbsetup kbprb KB929012