Microsoft KB Archive/928896

Knowledge Base

After you log on to Windows Vista by using the Guest account, the network icon indicates that the network is either disabled or disconnected

Article ID: 928896

Article Last Modified on 3/15/2007

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APPLIES TO

• Windows Vista Enterprise 64-bit edition
• Windows Vista Home Basic 64-bit edition
• Windows Vista Home Premium 64-bit edition
• Windows Vista Ultimate 64-bit edition
• Windows Vista Business
• Windows Vista Business 64-bit edition
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Basic Beta
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate

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SYMPTOMS

After you log on to Windows Vista by using the Guest account, the network icon in the notification area indicates that the network is either disabled or disconnected. Additionally, you may receive the following error message:

Connection status: unknown. The service to detect this status is turned off.

Note After you log on to Windows Vista Japanese Edition by using the Guest account, the network icon does not appear in the notification area.

Note This problem occurs even if the network is connected and is working correctly.

CAUSE

This problem occurs only when you use the Guest account. Specifically, Windows Vista cannot determine whether the network connection is working when you use the Guest account.

WORKAROUND

To work around this problem, log on to the computer by using a different user account.

Keywords: kbtshoot kbbug kbexpertisebeginner kbprb KB928896

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