Microsoft KB Archive/928786
Article ID: 928786
Article Last Modified on 10/11/2007
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
On rare occasions, you may receive a Stop error message that resembles the following on a computer that is running Microsoft Windows Server 2003:
Alternatively, the computer may stop responding (hang) in this situation. This problem may occur under one of the following circumstances:
- You start the computer or shut down the computer.
- You put the computer into hibernation.
- You enable or disable a device in Device Manager.
This problem may occur if the computer is using an NVidia CK-804 bridge chipset. Specifically, this problem may occur when a PCI-E device that uses the NVidia CK-804 bridge chipset enters a D3 Hot state.
Note The PCI 1.2 State Transition Recovery Time Requirement specification defines the D0 state, the D1 state, the D2 state, the D3 Hot state, and the D3 Cold state. The D0 specification means that the device is fully powered up. The D3 Cold specification means that the power supply for a device is turned off. The D3 Hot specification means that the device is still receiving minimal power.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To work around this problem if you are using a controller that is manufactured by IDT, SWKS, Emulex, or Qlogic, you may be able to edit the registry to disable D3Hot for the specific controller.
- Click Start, type regedit in the Start Search box, and then click regedit.exe in the Programs list.
- Locate and then click the following subkey in the registry:
- Update the respective registry entry for your controller with the values in the following table:
Manufacturer REG_BINARY entry name Hexadecimal value IDT 111D801C 00,00,00,00,A0,00,00,00 SWKS 11660103 00,00,00,00,A0,00,00,00 Emulex 10DFFE00 00,00,00,00,A0,00,00,00 Qlogic 10772432 00,00,00,00,A0,00,00,00
- Exit Registry Editor.
If you are running a Hewlett-Packard (HP) ProLiant DL585 G2 computer or an HP ProLiant BL685c Server Blade computer that is using an NVidia CK-804 bridge chipset, visit the following HP Web site for more information about this issue:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Additional query words: STOP BugCheck Bug Check BSOD blue screen
Keywords: kberrmsg kbqfe kbprb kbexpertiseinter KB928786