Article ID: 928686
Article Last Modified on 12/4/2007
APPLIES TO
- Zune Digital Media Player
- Zune 30GB Digital Media Player
- Zune 4GB Digital Media Player
- Zune 80GB Digital Media Player
- Zune 8GB Digital Media Player
SYMPTOMS
As you try to use your Zune device, the device appears to be nonfunctional. You receive the following error message:
CAUSE
This behavior occurs when the Zune device enters a recovery mode and requires that the Zune device software be restored.
THINGS TO TRY
Connect the Zune device to a computer that has the current Zune software installed, and then update the device to the current device software. For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:
926770 How to update your Zune device
Keywords: kberrmsg kbzunehardware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB928686
