Microsoft KB Archive/928470

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Article ID: 928470

Article Last Modified on 5/17/2007



APPLIES TO

  • Microsoft Windows XP Home Edition for Subscription Computers
  • Microsoft Windows XP Home Edition for Prepaid Computers



SYMPTOMS

In Microsoft Windows XP Home Edition for Prepaid Computers or in Microsoft Windows XP Home Edition for Subscription Computers, you experience the following problems:

  • A race condition occurs when you try to add more time to the computer. Also, the server does not allocate more time to the client, even though the server processes the prepaid token from the client.
  • The subscription is not automatically confirmed.


CAUSE

The race condition occurs if the provisioning server does not correctly process the request to release the prepaid token. The client computer does not keep the last token that was used. If no provisioning packets or time packets are received during the first submission attempt, the client computer resubmits the request.

The subscription problem occurs because of the timing of the automatic poll. If the computer is offline during the scheduled poll, the poll does not occur.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name File version File size Date Time Platform
Plactive.resources.dll 5.1.2600.3079 827,392 19-Jan-2007 07:01 x86
Plcomm.resources.dll 5.1.2600.3079 32,768 19-Jan-2007 07:01 x86
Plnotify.resources.dll 5.1.2600.3079 499,712 19-Jan-2007 07:01 x86
Plppauth.resources.dll 5.1.2600.3079 143,360 19-Jan-2007 07:01 x86
Plwizlib.resources.dll 5.1.2600.3079 90,112 19-Jan-2007 07:01 x86
Plactive.exe 5.1.2600.3079 1,069,056 19-Jan-2007 07:01 x86
Plcertmgrmanaged.dll 5.1.2600.3079 11,776 19-Jan-2007 07:01 x86
Plcomm.dll 5.1.2600.3079 86,016 19-Jan-2007 07:01 x86
Plconfig.exe 5.1.2600.3079 16,384 19-Jan-2007 07:01 x86
Plnotify.exe 5.1.2600.3079 704,512 19-Jan-2007 07:01 x86
Plppauth.dll 5.1.2600.3079 188,416 19-Jan-2007 07:01 x86
Plupm.dll 5.1.2600.3074 52,736 08-Feb-2007 15:06 x86
Plutilsmanaged.dll 5.1.2600.3079 24,576 19-Jan-2007 07:01 x86
Plwizlib.dll 5.1.2600.3079 135,168 19-Jan-2007 07:01 x86
Plactive.resources.dll 5.1.2600.3079 827,392 19-Jan-2007 07:01 x86
Plcomm.resources.dll 5.1.2600.3079 32,768 19-Jan-2007 07:01 x86
Plnotify.resources.dll 5.1.2600.3079 499,712 19-Jan-2007 07:01 x86
Plwizlib.resources.dll 5.1.2600.3079 90,112 19-Jan-2007 07:01 x86
Plactive.exe 5.1.2600.3079 1,069,056 19-Jan-2007 07:01 x86
Plcertmgrmanaged.dll 5.1.2600.3079 11,776 19-Jan-2007 07:01 x86
Plcomm.dll 5.1.2600.3079 86,016 19-Jan-2007 07:01 x86
Plconfig.exe 5.1.2600.3079 16,384 19-Jan-2007 07:01 x86
Plnotify.exe 5.1.2600.3079 704,512 19-Jan-2007 07:01 x86
Plppauth.dll 5.1.2600.3079 188,416 19-Jan-2007 07:01 x86
Plupm.dll 5.1.2600.3074 52,736 08-Feb-2007 15:11 x86
Plutilsmanaged.dll 5.1.2600.3079 24,576 19-Jan-2007 07:01 x86
Plwizlib.dll 5.1.2600.3079 135,168 19-Jan-2007 07:01 x86


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional issues that this update addresses include the following:

  • Users who added time received incorrect error messages when the latency of Internet connections caused problems. These error messages have been removed.
  • Error messages that relate to the Add Time feature have been made accurate.
  • Incorrect error messages that ask the user to reinstall the operating system have been removed.
  • You can now download up to 50 prepaid packets and time packets. These packets include configuration packets and bootstrap packets. Previously, you could download only up to 5 packets.
  • Restoring the computer no longer requires a re-registration action from the solution provider or from the billing agent for activation to succeed. Windows activation remains unchanged.
  • The Standby Notification dialog box now appears on the Windows logon screen when two or more users are logged on.
  • The long wait time to display the completed Add Computer Use Time Wizard on a slow Internet connection is fixed.
  • An incorrect page no longer appears on a prepaid client computer after a pending transaction is completed in Limited Access mode.

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Keywords: kbexpertiseinter kbwinxppresp3fix kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB928470