Microsoft KB Archive/928374

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You have to start the Zune child-account creation process again from the beginning when you cancel the parental approval process

Article ID: 928374

Article Last Modified on 9/20/2007



APPLIES TO

  • Zune Live
  • Zune software



SYMPTOMS

You try to create a Zune child account. When you cancel the parental approval process, you have to start the child-account creation process again from the beginning.

CAUSE

This issue occurs when you cancel the parental approval process before the process is complete.

THINGS TO TRY

Complete the Zune child-account creation process after you have canceled the parental approval process before that process is complete. To do this, follow these steps:

  1. Start the child-account creation process again.
  2. Select a new Zune tag. A previously used tag cannot be used.
  3. Complete the whole child-account creation process. This process includes the parental approval process.


Keywords: kbtshoot kbexpertisebeginner kbpubtypekc kbzuneamericasportal KB928374