Microsoft KB Archive/928358

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Article ID: 928358

Article Last Modified on 3/26/2007


  • Microsoft Windows Media Services 9 Series

Warning This article contains information about editing the namespace. Before you edit the namespace, verify that you have a backup copy that you can restore if a problem occurs. If you edit the namespace incorrectly, you can cause serious problems that may require you to reinstall any product that uses the namespace. Microsoft cannot guarantee that problems that result if you incorrectly edit the namespace can be solved. Edit the namespace at your own risk.


On a Microsoft Windows Media Services 9 Series server, you may receive the following error message for a multicast-enabled broadcast publishing point:

ERROR 0xC00D0033: "No stream format information was found. The previous announcement may be stale. Please reannounce before starting the publishing point."

You receive this error message even after you apply the hotfix that is described in the following Microsoft Knowledge Base article:

827561 FIX: You may have to reannounce the station on a Windows Media Services 9 Series multicast


This problem occurs because the following events occur at the same time:

  • One piece of content in a server-side playlist is transitioning to another piece of content.
  • The source of one of the pieces of content becomes unavailable.

In this case, it may be difficult for the server to track the current stream state.


A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:

Microsoft Windows Server 2003 for x86-based computers (all languages)

[GRAPHIC: Download]Download the WindowsServer2003-KB928358-x86-ENU.exe package now.

Microsoft Windows Server 2003 for x64-based computers (all languages)

The following file is available for download from the Microsoft Download Center:

[GRAPHIC: Download]Download the WindowsServer2003.WindowsXP-KB928358-x64-ENU.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name File version File size Date Time Platform
Wmsserver.dll 3,166,208 17-Nov-2006 13:15 x86
Wmsserver.dll 5,820,416 17-Nov-2006 10:49 x64


Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.


If the problem still occurs after you apply this hotfix, you can use an additional namespace value . To set this namespace value, follow these steps:


  • Under ordinary server conditions, you do not have to use this namespace value.
  • These steps set the value to use a 30-second delay for shutting down the media parser.
  • A value of 0x7530 is 30 seconds.
  1. Stop the Windows Media Services service. To do this, run the following command at a command prompt:

    net stop wmserver

  2. In a text editor such as Notepad, open the ServerNamespace.xml file. This file is located in the following folder:

    %SystemRoot%\System32\Windows Media\Server

  3. Under the Other node, locate the end of the Client Upgrade subnode.
  4. After the Client Upgrade subnode, add a new node that is named ASFMediaParser.
  5. Under the ASFMediaParser node, add a value for the DelayParserShutdownInMSecs value. This value is the time in milliseconds to delay the shutdown of the ASF media parser. For example, add the following line of code to the ServerNamespace.xml file:

    <node name="DelayParserShutdownInMSecs" opcode="create" type="int32" value="0x7530" />
  6. Save and then close the ServerNamespace.xml file.
  7. Start the Windows Media Services service. To do this, run the following command at a command prompt:

    net start wmserver

For example, you may add code that resembles the following code example to the ServerNamespace.xml file:

<node name="Other" opcode="create" >
     <node name="Client Upgrade" opcode="create" >
     </node> <!-- Client Upgrade -->

     <node name="ASFMediaParser" opcode="create" >
          <node name="DelayParserShutdownInMSecs" opcode="create" type="int32" value="0x7530" />
     </node> <!-- ASFMediaParser -->
 </node> <!-- Other -->

Additional query words: NS_E_NO_STREAM

Keywords: kbwinserv2003sp2fix kbqfe kbfix KB928358