Article ID: 928338
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
SYMPTOMS
Consider the following scenario. On a computer that is running Microsoft Windows Server 2003, you configure the IdleTimeout property of a Microsoft Internet Information Services (IIS) application pool to a value that is larger than 0. No new request is received, and the application pool is not processing requests. Then, the application pool becomes idle. In this scenario, the application pool does not close automatically when the value of the IdleTimeout property is reached. Additionally, the application pool remains idle for longer than you expect.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must have Microsoft Windows Server 2003 Service Pack 1 (SP1) installed to apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| W3dt.dll | 6.0.3790.2863 | 39,424 | 17-Jan-2007 | 17:23 | x86 |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| W3dt.dll | 6.0.3790.2863 | 57,856 | 17-Jan-2007 | 01:28 | x64 | SP1 | Not Applicable |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| W3dt.dll | 6.0.3790.2863 | 86,528 | 17-Jan-2007 | 01:28 | IA-64 | SP1 | Not Applicable |
WORKAROUND
To work around this problem, use one of the other application pool recycling properties instead of the IdleTimeout property. For example, use the PeriodicRestartTime property.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: idletimeout application pool shut down worker process after being idle for
Keywords: kbqfe kbpubtypekc kbexpertiseadvanced kbhotfixserver KB928338
