Microsoft KB Archive/928328

Knowledge Base

Error message when you try to define a multilevel list in Word 2007: "Microsoft Office Word has encountered a problem and needs to close"

Article ID: 928328

Article Last Modified on 10/15/2007

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APPLIES TO

• Microsoft Office Word 2007

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SYMPTOMS

When you try to define a new multilevel list in a document in Microsoft Office Word 2007, you receive an error message that resembles the following:

Microsoft Office Word has encountered a problem and needs to close.

CAUSE

This issue may occur if the following conditions are true:

• The document in which you try to define the new multilevel list has been repaired.
• You use a new file name when you save the repaired document.
• You try to define the new multilevel list in a numbered list.

WORKAROUND

You may be able to work around this issue by following these steps:

1. Turn off numbering in the list.
2. Define the multilevel list.
3. Turn on numbering in the list.

Additional query words: WD2007 Word2007

Keywords: kberrmsg kbtshoot kbbug kbfile kbprb kbrepair kbexpertisebeginner KB928328

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