Microsoft KB Archive/928162

Knowledge Base

Error message when you sign up for the ADP Total Payroll service in Microsoft Office Small Business Accounting 2006: "EPAY and enroll failure: Federal enrollment was not successfully received by the agency, TNA mismatch"

Article ID: 928162

Article Last Modified on 8/15/2007

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APPLIES TO

• Microsoft Office Small Business Accounting 2006

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SYMPTOMS

When you sign up for the ADP Total Payroll service in Microsoft Office Small Business Accounting 2006, you may receive the following error message:

EPAY and enroll failure: Federal enrollment was not successfully received by the agency, TNA mismatch.

Note This error message is contained in an e-mail that is sent from ADP.

CAUSE

This problem occurs if you subscribe to the ADP Total Payroll service, but ADP has not received the Limited Power of Attorney form and the Agent Authorization form.

RESOLUTION

To resolve this problem, follow these steps:

1. Log on to the ADP Payroll service.
2. Click the Support tab.
3. Click Forms under the Forms heading.
4. Select the Limited Power of Attorney form and the Agent Authorization form.
5. Print both forms.
6. Complete both forms, and then sign both forms.
7. Fax both forms to ADP.

Keywords: kbtshoot kberrmsg kbmbsmigrate kbprb KB928162

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