Microsoft KB Archive/928041

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Chinese and Japanese characters in the Title attribute of the SiteMap XML file are displayed incorrectly in Microsoft Dynamics CRM 3.0

Article ID: 928041

Article Last Modified on 8/15/2007



APPLIES TO

  • Microsoft Dynamics CRM 3.0



SYMPTOMS

Chinese and Japanese characters in the Title attribute of the SiteMap XML file are displayed incorrectly in Microsoft Dynamics CRM 3.0. This problem occurs when you publish a customization after you change the content of the Title attribute in the SiteMap XML file. The Chinese and Japanese characters in the titles are displayed as garbage characters.

CAUSE

This problem may occur if one of the following conditions is true:

  • The encoding setting for the SiteMap XML file is not defined.
  • The encoding setting for the SiteMap XML file is incorrect.


RESOLUTION

To resolve this problem, add the following statement to the top of the SiteMap XML file before you import the SiteMap XML file.

<?xml version="1.0" encoding="utf-8" ?>


Additional query words: CRM3 CRM30 v3.0i

Keywords: kbtshoot kbmbscustomization kbmbsmigrate kbprb KB928041