Microsoft KB Archive/927952

Knowledge Base

The standard client stops responding or you receive an error message when you use the standard client in ProClarity Web Professional to browse a dimension

Article ID: 927952

Article Last Modified on 4/24/2007

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APPLIES TO

• ProClarity Analytics Server 6.0
• ProClarity Desktop Professional 6.0
• ProClarity Web Professional 6.0

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SYMPTOMS

When you use the standard client in ProClarity Web Professional to browse a dimension, you may experience one of the following symptoms:

• The standard client stops responding.
• You receive the following error message:

  Request cannot be completed.

• You receive a Microsoft Active Server Pages (ASP) error message.

CAUSE

This issue occurs because the AspMaxRequestEntityAllowed property in Microsoft Internet Information Services (IIS) 6.0 limits the size of an ASP request. An error occurs when a query posts data that exceeds the default maximum size of 204,800 bytes.

RESOLUTION

To resolve this issue, you must increase the size limit for the AspMaxRequestEntityAllowed property. To do this, follow these steps:

1. Click Start, click Run, type net stop IISADMIN, and then click OK.
2. Start Notepad.
3. On the File menu, click Open.
4. In the Open dialog box, type %WinDir%\system32\inetsrv\Metabase.xml, and then click Open.
5. Find the following line in the file:

   AspMaxRequestEntityAllowed="204800"

6. Increase the value of the AspMaxRequestEntityAllowed property from 204800 to 1204800.
7. On the File menu, click Save, and then exit Notepad.
8. Click Start, click Run, type iisreset /restart, and then click OK.

REFERENCES

For more information, visit the following Microsoft Developer Network (MSDN) Web site:

http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/688f248c-29e8-42aa-84a5-64cad878102c.mspx?mfr=true

Keywords: kbtshoot kbexpertiseinter kbprb KB927952

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