Microsoft KB Archive/927826

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A connected USB storage device does not appear when you click the "Safely Remove Hardware" icon in the notification area in Windows Vista

Article ID: 927826

Article Last Modified on 3/15/2007



APPLIES TO

  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit edition
  • Windows Vista Home Basic 64-bit edition
  • Windows Vista Home Premium 64-bit edition
  • Windows Vista Ultimate 64-bit edition
  • Windows Vista Starter



SYMPTOMS

After you connect a USB storage device such as a flash drive to a computer that is running Windows Vista, the device does not appear when you click the Safely Remove Hardware icon in the notification area. Therefore, you cannot prepare Windows Vista for the removal of the USB device.

Note If you connect the USB device to a computer that is running Microsoft Windows XP, the device appears when you click the Safely Remove Hardware icon in the notification area.

CAUSE

You may experience this problem if the following conditions are true:

  • The USB device contains an embedded USB hub.
  • The embedded USB hub detects a device that is connected to the USB hub as being a non-removable device.

This problem occurs because of the way in which Windows Vista handles devices that are connected to an embedded USB hub. If the Hub Descriptor component in an embedded USB hub reports downstream devices as non-removable, the Windows Vista hub driver propagates the non-removable characteristics of these devices to the operating system. The Safely Remove Hardware program in Windows Vista does not display devices which are non-removable. This behavior occurs because Windows Vista determines that you cannot remove a non-removable device.

In the scenario that is described in this article, Windows Vista determines that the embedded USB can be removed. However, Windows Vista determines that the downstream storage device or devices that are connected to the embedded USB hub cannot be removed.

WORKAROUND

To work around this problem, shut down the computer before you remove the USB device.

Keywords: kbusb kbpending kbbug kbexpertisebeginner kbhardware kbtshoot kbprb KB927826