Microsoft KB Archive/927688
Article ID: 927688
Article Last Modified on 3/15/2007
- Windows Vista Business
- Windows Vista Enterprise
- Windows Vista Home Basic
- Windows Vista Home Premium
- Windows Vista Ultimate
- Windows Vista Starter
- Windows Vista Enterprise 64-bit edition
- Windows Vista Home Basic 64-bit edition
- Windows Vista Home Premium 64-bit edition
- Windows Vista Ultimate 64-bit edition
- Windows Vista Business 64-bit edition
When you try to install Windows Vista on a computer, the Upgrade option is unavailable. You may also receive a message that is specific to the computer hardware.
This issue occurs when one or more pieces of hardware that are attached to the computer are incompatible with Windows Vista.
To resolve this issue, follow these steps:
- If an installation of Windows Vista is in progress, cancel the current Windows Vista installation.
- Download and install Windows Vista Upgrade Advisor. To download Windows Vista Upgrade Advisor, visit the following Microsoft Web site:
- Run Windows Vista Upgrade Advisor. Windows Vista Upgrade Advisor scans the computer and creates a report of all known system, device, and program compatibility issues. If issues exist, Windows Vista Upgrade Advisor recommends ways to resolve them.
- Upgrade or replace any incompatible hardware as directed by Windows Vista Upgrade Advisor.
- Unplug all optional devices. After Windows Vista is installed, plug these devices in one at a time.
- Start the Windows Vista installation.
For more information about hardware compatibility in Windows Vista, click the following article number to view the article in the Microsoft Knowledge Base:
919183 System requirements for Windows Vista
Keywords: kbtshoot kbupgrade kbprb KB927688