Microsoft KB Archive/927648

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The Account Upgrade wizard reports that you cannot upgrade your Groove Virtual Office 3.x account when you run Groove 2007 for the first time

Article ID: 927648

Article Last Modified on 12/8/2006


  • Microsoft Office Groove 2007

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry


When you run Microsoft Office Groove 2007 for the first time, you receive one of the following error messages in the Account Upgrade wizard:

Unable to upgrade your account
Another Windows user has already upgraded their Groove data. The upgrade process only permits one Windows user per device to upgrade their Groove account.

Unable to upgrade your account
Your Groove account is incomplete. This can be caused by a failed upgrade attempt, by uninstalling a previous version of Groove or by another user upgrading their Groove account. For further details contact support.


This issue may occur if more than one user created Groove Virtual Office 3.x accounts by using different Microsoft Windows accounts. If multiple Windows users have Groove accounts, the Groove account of the user who first runs Groove 2007 will be upgraded. Other users cannot access their Groove accounts.

The Account Upgrade wizard detects multiple Windows accounts. Additionally, the wizard warns the first user that other Groove accounts on the computer will be damaged if the user upgrades or deletes his or her account. However, the user can ignore this warning.

Note The Account Upgrade wizard also cannot upgrade your account for other reasons when the wizard finds a partial Groove account. If another Windows user has not already upgraded a Groove account, see the "More Information" section.


Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

If the Account Upgrade wizard reports that another user has already upgraded a Groove account, you can only delete your account, and then create a new one. You cannot start Groove 2007 until you create a new account.

If you are sure that another user has upgraded or deleted a Groove account, delete your Groove account. Then, create a Groove account. To do this, follow these steps:

  1. Click Start, click Run, type regedit, and then click OK.
  2. Delete the following registry subkeys if they exist:
    • HKEY_CURRENT_USER\Software\Groove.OldData
    • HKEY_CURRENT_USER \Software\Groove Networks, Inc.
  3. Delete the Groove account data folder. If you accepted the default folders when you installed Groove Virtual Office, the Groove account data folder is in the following location:

    C:\Documents and Settings\username\Local Settings\Application Data\Groove Networks\

  4. Click Start, click Run, type cmd, and then click OK.
  5. At the command prompt, type cd Drive:\Program Files\Microsoft Office\Office12, and then press ENTER.
  6. At the command prompt, type GrooveClean.exe –all, and then press ENTER.
  7. Start Groove 2007 to create a new account.


The following conditions may cause a partial Groove account:

  • File deletions or file corruption in a Groove data directory
  • Account corruption from a beta version of Groove 2007
  • Incomplete removal of Groove 1.x or of Groove Workspace 2.x

For more information about what to do when an account becomes corrupted because of beta software or because of file loss, click the following article number to view the article in the Microsoft Knowledge Base:

927649 Error message after you upgrade Groove Virtual Office 3.x to one of the Office Groove 2007 beta versions, and then you upgrade to the release version: "Microsoft Office Groove 2007 has encountered a problem and needs to close"

For more information about how to delete data that is left when you remove an earlier version of Groove, click the following article number to view the article in the Microsoft Knowledge Base:

907504 How to uninstall Groove

Additional query words: Groove2007

Keywords: kbexpertiseinter kbtshoot kbprb KB927648