Microsoft KB Archive/927397

Knowledge Base

Error message when you perform a scan job in Antigen: "Timeout occurred while scanning"

Article ID: 927397

Article Last Modified on 12/1/2006

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APPLIES TO

• Microsoft Antigen for Exchange
• Sybari Antigen 8.0 for Microsoft Exchange

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you perform a scan job in Microsoft Antigen 9.0 for Exchange or in Sybari Antigen 8.0 for Microsoft Exchange, the scan job is not completed successfully. Additionally, you receive the following error message:

Timeout occurred while scanning.

CAUSE

This issue occurs because the scan job took too long to scan and timed out. Typically, after you receive this error message, the scan job is stopped and then restarted within ten seconds.

WORKAROUND

To work around this issue, use one of the following methods.

Method 1: Increase the time-out values for the scan job

You can modify the registry to increase the time-out values for the scan job. To do this, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Sybari Software\Antigen for Exchange

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type RealtimeTimeout, and then press ENTER.
   
   Note There is no space in "RealtimeTimeout."
5. Right-click RealtimeTimeout, and then click Modify.
6. Click Decimal, type 300000 in the Value data box, and then click OK.
   
   Note This value represents the time-out in milliseconds. A value of 300000 is five minutes. By default, if this registry entry is not present, the value is 120000 (two minutes).
7. In the left pane, click the following registry key:

   HKEY_LOCAL_MACHINE\SOFTWARE\Sybari Software\Antigen for Exchange

8. On the Edit menu, point to New, and then click DWORD Value.
9. Type InternetTimeout, and then press ENTER.
   
   Note There is no space in "InternetTimeout."
10. Right-click InternetTimeout, and then click Modify.
11. Click Decimal, type 300000 in the Value data box, and then click OK.
    
    Note This value represents the time-out in milliseconds. A value of 300000 is five minutes. By default, if this registry entry is not present, the value is 120000 (two minutes).
12. Exit Registry Editor.

Method 2: Change the time-out settings in Antigen Administrator

To do this, follow these steps:

1. Click Start, point to All Programs, point to Microsoft Antigen for Exchange, and then click Antigen Administrator.
2. Click the server to which you want to connect, and then click OK.
3. In the left pane, click General Options.
4. Under Scanning, locate the Internet Scan Timeout Action list. Then, click one of the following actions to take when a time-out occurs:
   • Ignore
   • Skip: Detect Only
   • Delete
5. Under Scanning, locate the Realtime Scan Timeout Action list. Then, click the desired action to take when a time-out occurs.
6. Click Save.

Note You must restart the Antigen services for the new settings to take effect.

Keywords: kberrmsg kbtshoot kbprb kbregistry KB927397

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