Microsoft KB Archive/927383

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The Microsoft Office Document Image Writer printer driver in Word 2007 and in OneNote 2007 is not installed on a computer that is running a 64-bit operating system

Article ID: 927383

Article Last Modified on 10/15/2007



APPLIES TO

  • Microsoft Office OneNote 2007
  • Microsoft Office Word 2007
  • Microsoft Windows XP Professional x64 Edition



SYMPTOMS

Consider the following scenario. You run one of the 2007 Microsoft Office programs that are listed in the "Applies to" section on a computer that is running a 64-bit operating system. For example, the computer may be running the 64-bit version of Microsoft Windows XP Professional. In this scenario, you may experience one or both of the following symptoms:

  • When you try to print, the Microsoft Office Document Image Writer printer is not installed.
  • If you try to use the Internet Fax feature in Microsoft Office Word 2007, you receive the following error message:

    This feature is not available on 64-bit operating systems.

    Note To locate the Internet Fax feature, click the Microsoft Office Button, and then point to Send.


CAUSE

This issue occurs by design because the Microsoft Office Document Image Writer printer driver is not installed on a computer that is running a 64-bit operating system.


Additional query words: onenote2007 onenote2k7 onenote12 on2007 on2k7 on12 word2007 word2k7 word12 wd2007 wd2k7 wd12 windowsxp64 winxp64 modi

Keywords: kbtshoot kbprb kbprinters kbexpertisebeginner KB927383