Knowledge Base

The Minimize, Restore, and Close buttons stop responding when you maximize a Word 2007 window on a Windows Vista-based computer

Article ID: 927154

Article Last Modified on 10/15/2007

APPLIES TO

Microsoft Office Word 2007, when used with:
- Windows Vista Business
- Windows Vista Enterprise
- Windows Vista Home Basic
- Windows Vista Home Premium
- Windows Vista Ultimate

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you maximize a Microsoft Office Word 2007 window on a Windows Vista-based computer, the following buttons may stop responding:

The Minimize button
The Restore button
The Close button

CAUSE

This problem may occur if an outdated video driver is installed on the computer. For example, this problem may occur if a driver from nVidia Corporation that is dated 2003 or earlier is installed on the computer. This problem does not occur with drivers from NVidia that are dated later than 2003.

RESOLUTION

To resolve this problem, contact the manufacturer of the computer's video card to obtain an updated driver for Windows Vista.

For information about how to contact the manufacturer of the video card, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

WORKAROUND

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.You can work around this problem if the following conditions are true:

An nVidia video card is installed in the computer.
A newer driver for the video card is unavailable.

To work around this problem, remove the nView program from the computer. To do this, follow these steps:

Start Registry Editor. To do this, click Start, type regedit in the Start Search box, and then click Regedit in the Programs list.
Expand the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Right-click Nwiz, and then click Delete.
Exit Registry Editor.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: WD2007 Word2007

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Microsoft KB Archive/927154

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