Microsoft KB Archive/926922

Knowledge Base

You may be unable to migrate your Groove Virtual Office 3.x account after you upgrade to Groove 2007

Article ID: 926922

Article Last Modified on 3/20/2007

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APPLIES TO

• Microsoft Office Groove 2007

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

After you upgrade Groove Virtual Office 3.x to Microsoft Office Groove 2007, you expect the Account Upgrade wizard to prompt you to upgrade your account. Instead, you may be prompted to create a new account when you run Groove 2007 for the first time. Additionally, you find the following registry subkeys in the registry:

• HKEY_CURRENT_USER\ Software\Groove.OldData
• HKEY_CURRENT_USER\Software\Groove Networks, Inc.\Groove

CAUSE

This issue may occur if you previously installed Groove 3.x data to a location that is not the default location. Therefore, Groove 2007 may be unable to find your Groove 3.x account. Groove 2007 tries to migrate Groove 3.x accounts to the new Groove 2007 data location when you run Groove 2007 for the first time.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, use one of the following methods.

Note Before you use one of the following methods, make sure that you have the registry subkeys that are described in the "Symptoms" section. If both keys are not in the registry, you are experiencing a different issue that the following methods will not resolve.

Method 1: If you are running Groove 2007 Beta 2 Technical Refresh (build 12.0.4407.1006)

1. Exit Groove 2007.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate and then delete the following registry entry:

   HKEY_CURRENT_USER\Software\Groove Networks, Inc.\Groove\UserRoot

4. Locate and then delete the following registry entry:

   HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Groove\MigratedData

5. Click Start, click Run, type cmd, and then click OK.
6. At the command prompt, change to the 2007 Microsoft Office directory. For example, if you installed the 2007 Office suite to the default location, type the following at the command prompt, and then press ENTER:

   cd C:\Program Files\Microsoft Office\Office12

7. At the command prompt, type Grooveclean –all, and then press ENTER.
8. Start Groove 2007.
9. In the Account Upgrade wizard, select to upgrade your Groove account. When the upgrade is complete, your Groove 3.x account will be available in Groove 2007.

Method 2: If you are running the original release version of Groove 2007 (build 12.0.4518.100x)

1. Search for the groovemisc_xss.log file to locate the user data on the computer. Note the location for later use.
2. Search for the groovedevice_xss.log file to locate the permanent system data on the computer. Note the location for later use.
3. Search for the groove_xss.log file to locate the temporary system data on the computer. Note the location for later use.
4. Exit Groove 2007.
5. Click Start, click Run, type regedit, and then click OK.
6. Locate and then delete the following registry entry:

   HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Groove\MigratedData

7. Locate and then select the following registry subkey:

   HKEY_CURRENT_USER\Software\Groove.OldData

8. On the Edit menu, point to New, and then click String Value.
9. Type UserRoot, and then press ENTER.
10. Double-click the newly created UserRoot registry entry, type the path where the Groove 3.x user data is located, and then click OK.
    
    Note Add a backslash to the end of the path. For example, type C:\Groove\UserData\.
11. Locate and then select the following registry subkey:

    HKEY_LOCAL_MACHINE\Software\Groove.OldData

12. Add the following registry entries.

    Name	Type	Value
    SystemPermanentRoot	String Value	The path where the Groove 3.x permanent system data is located
    SystemTemporaryRoot	String Value	The path where the Groove 3.x temporary system data is located
    SystemRoot	String Value	The parent folder for the Groove 3.x permanent and temporary system data

    Note Add a backslash to the end of each path. For example, type C:\Groove\UserData\.
13. Click Start, click Run, type cmd, and then click OK.
14. At the command prompt, change to the 2007 Microsoft Office directory. For example, if you installed the 2007 Office suite to the default location, type the following at the command prompt, and then press ENTER:

    cd C:\Program Files\Microsoft Office\Office12

15. At the command prompt, type Grooveclean –all, and then press ENTER.
16. Start Groove 2007.
17. In the Account Upgrade wizard, select to upgrade your Groove account. When the upgrade is complete, your Groove 3.x account will be available in Groove 2007.

Additional query words: Groove2007 RTM

Keywords: kbexpertiseinter kbtshoot kbprb KB926922

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