Article ID: 926759
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
In a cluster environment, when you try to install a Microsoft Exchange service pack on a node that is running Microsoft Exchange Server 2003, you receive the following error message:
CAUSE
This problem occurs if the name of the default mailbox store includes a comma (,) or another special character. For example, this behavior occurs if the display name of the default mailbox store resembles the following display name:
Mailbox Store,(Server_Name)
For more information about characters that are not supported for object names in Exchange, click the following article number to view the article in the Microsoft Knowledge Base:
841091 Characters that are not supported for object names in Exchange
WORKAROUND
To work around this problem, follow these steps:
- In Exchange System Manager, change the name of the default mailbox store to a name that does not include a comma or a special character. For example, change "
Mailbox Store,(Server_Name)" to "Mailbox Store(Server_Name)". - Install the Exchange service pack on the node.
- Change the name of the default mailbox store back to the original name.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
REFERENCES
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
328839 How to apply Exchange service packs and hotfixes
Additional query words: XDAM
Keywords: kberrmsg kbexchcluster kbtshoot kbprb KB926759
